Office Manager - 42 North Dental
(2022-09)
- Manage front desk operations and ensure accuracy in cash flow and administrative tasks.
- Lead orientation, training, and ongoing support for Patient Service staff.
- Monitor compliance with internal processes and recommend improvements.
- Ensure consistent, thorough training of all Patient Care Representatives.
- Review daily reports for accurate scheduling, billing, and adherence to doctors' orders.
- Maintain up-to-date knowledge of dental insurance policies and changes.
- Address patient billing inquiries and resolve concerns effectively.
- Optimize clinic scheduling for efficiency and patient satisfaction.
- Manage scheduling, payroll, and time-off requests for Patient Service team.
- Assist in recruiting, hiring, and onboarding new staff.
- Oversee office supply inventory and coordinate service for office equipment.
Department Assistant Manager – eCommerce - Walmart
(2017-08 - 2022-09)
- Supervised a team of 11 personal shoppers.
- Assigned duties and monitored staff performance.
- Supported weekly scheduling and order fulfillment processes.
- Analyzed daily sales, merchandise availability, and action reports.
- Conducted team huddles to address key performance areas.
- Handled basic staffing and personnel issues.
- Ensured training compliance among personal shopper team.
- Approved substitution decisions for online orders.
Support Manager - Walmart
(2017-03 - 2017-08)
- Provided high-level customer service and store support.
- Assisted Assistant Manager with daily operational tasks.
- Managed merchandise returns and store zoning.
- Ensured staff completed required training modules.
- Resolved customer issues promptly and professionally.
- Addressed basic staffing concerns.
Store Manager - CVS Health - Millis, MA
(2008-06 - 2017-02)
- Managed a team of 15 (10 sales associates, 5 supervisors).
- Conducted hiring, training, performance reviews, and promotions.
- Oversaw budgeting, sales training, inventory, and visual merchandising.
- Increased revenue by 3–5% through operational improvements.
- Promoted to manage four higher-volume stores within eight years.
- Handled daily bank deposits, cash control, and loss prevention.
- Reviewed profit and loss reports monthly and conducted annual inventory audits.
Supervisor - Waban Management - Wellesley, MA
(2005-09 - 2008-06)
- Created profit and loss performance reports.
- Managed and organized private mailbox software systems.
- Entered and maintained accurate data in internal databases.
- Scanned and uploaded documents into secure systems.
- Generated monthly reports using advanced Excel functions.
