Jonathan Calzini-Castro

Knowledgeable Health Care Professional with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.

Nutrition Care Manager - Springwell

(2025-01)

• Assigned nutrition care plans for patients with chronic diseases, including diabetes, renal meals.
• Collaborated with multidisciplinary teams to coordinate Consumer care and ensure nutritional needs were met effectively.
• Conducted comprehensive nutritional assessments.
• Work directly with Nutrition department for Meals On wheel program.
• Heavy and diverse Nutrition care management case load.
• Coordinate consumer care.
• Hybrid experience - Telehealth and in person Home visits
• Coordinate Meals on wheels care plans

Nutritionist - New Horizon Medical - Foxborough

(2024-07 - 2025-04)

• Provided dietary counseling and meal planning for clients with various health goals
• Conducted nutrition assessments and developed personalized nutrition plans
• Collaborated with healthcare professionals to deliver comprehensive care to patients
• Utilized software programs to track client progress and manage appointments
• Attended conferences and workshops to stay updated on the latest nutrition research and trends
• Managed a caseload of clients with diverse nutritional needs and health goals, while tracking progress and adjusting plans accordingly.
• Offered ongoing support and motivation to clients to help them stay on track and make healthy choices.
• Assisted with the development and implementation of marketing strategies to attract new clients and grow the nutrition counseling business.
• Verascity Trained Patient Portal

Member Outreach Coordinator - Fallon Health - Worcester, Massachusetts

(2023-08 - 2024-07)

• Developed and implemented effective outreach strategies to engage and expand membership base.
• Managed and maintained positive relationships with members, addressing inquiries and concerns.
• Utilized various communication channels to disseminate information and promote membership benefits.
• HIPPA certified
• QNXT database trained
• TruCare database trained
• Clarity/Payspan trained
• Resolution callbacks/member claim resolution outreach
• Generated EOB's and appeal letters for members.
• Facilitated effective communication between members and the organization to address concerns and improve satisfaction.
• Special Outreach made to providers for claim updates
• Ensured members have in network Doctors.
• FindaDoc trained
• Regularly complete Health Screenings

Manager On Duty - The Paper Store - Northborough, MA

(2015-09 - 2023-07)

• Led a team of 10+ employees in a fast-paced retail environment, ensuring smooth operations.
• Oversaw inventory management and implemented efficient ordering systems, reducing stockouts.
• Managed customer service and resolved escalated issues, resulting in increased customer satisfaction.
• Trained new hires on company policies and procedures, promoting a positive work culture.
• Managed daily financial transactions, including cash handling and end-of-day reconciliations.
• Led a team of 10+ employees to ensure smooth operations and exceptional customer service.
• Implemented and enforced company policies and procedures to maintain a safe and productive work environment.
• Managed daily operations, ensuring efficient staff scheduling and smooth customer service experience.
• Trained and mentored staff, motivating them to achieve performance targets and deliver exceptional service.

Food Prep/Dishwasher - Harrys Pizza - Northbridge, MA

(2015-01 - 2015-11)

• Efficiently handled food preparation tasks such as chopping, slicing, and marinating ingredients.
• Assisted in dishwashing duties, maintaining a clean and organized kitchen environment.
• Collaborated with a team to ensure smooth flow of food preparation and timely service.
• Demonstrated strong attention to detail in following recipes and adhering to food safety guidelines.
• Demonstrated ability to multitask in a fast-paced environment while maintaining attention to detail.
• Maintained cleanliness and organization of kitchen and dishwashing areas.

Bachelor - Nutrition and Dietetics, Health and Nutrition - Massachusetts College of Pharmacy and Health Services (2023) Worcester

Bachelor - Biomedicine - University of Massachusetts Boston (2018) Boston, MA

Bachelor - Biomedicine - Pontifical Catholic University (2018-01 - 2018) Rio de Janeiro, Brazil

Bachelor - Biomedicine - Mount Ida College (2017-09) Newton, MA