Jordan Athey

Extremely motivated and detailed oriented professional in support and analysis. Although I have the skills needed to perform in this role, the reason I am special is because I have a strong desire to make sure that anything I touch is done to a high standard, and I always hole myself to that.

Business Tech Support Analyst @

Civic Financial Services

• Worked across multiple Agile teams to help support the growth of Civic Financial Service's Loan Origination System (Origin8)
• Worked with Product owners and scrum teams to define business requirements
• Used Business requirements and user story scenarios to create detailed functional requirements that supported application design and enhancement
• Created business and technical workflow designs and requirements documentation
• Developed test plans and assisted in functional testing activities in QA, UAT, and PROD Environments
• Acted as a Origin8 subject matter expert, answering questions from coworkers and staff regarding the system's functionality
• Worked with employees at all levels to communicate and implement system enhancements
• Spearheaded 10+ features that improved process flows to satisfy business and compliance needs
• Developed UX solutions that reduced the total help desk tickets by 50% after identifying recurring user/system error based on help desk analytics
• Restructured the loan data sync between the internal loan origination system (LOS) and external points of sale (POS) system resulting in a 25-hour reduction in time spent on ad-hoc fixes per month
• Collaborated with product managers, developers, and cross-functional teams to determine the minimum viable product (MVP) and identify potential impacts on business operations and systems while ensuring we are within compliance
• Translated business needs into testable requirements for the development team to finalize the testing scope and deliverables for the features/ PBIs
• Lead weekly iteration planning meetings with business stakeholders and end- users across multiple departments to gather, implement, and deploy requirements to production

Lambda School - Full Stack Development (Certification)