Madison McGurr

Customer service and technical support professional with experience supporting customers across technical, billing, account, shipping, and retail environments. Skilled at troubleshooting customer issues, documenting resolutions, managing escalations, and communicating effectively with customers and internal teams. Dependable, adaptable, quick to learn new systems and processes, and comfortable working both independently and as part of a team.

Senior Technical Advisor at Concentrix (2023-08 – 2026-07)

• Provided technical and customer support across a wide range of products and customer issues.
• Assisted customers with billing and account-related concerns, working to identify issues and provide appropriate resolutions.
• Documented troubleshooting steps, customer interactions, and resolutions in detailed case notes.
• Coordinated with engineering teams on escalated issues and maintained communication with customers throughout the escalation process.
• Investigated safety-related customer inquiries and followed appropriate procedures for resolution and escalation.
• Worked independently while maintaining a professional, customer-focused approach in a remote environment.

Retail Customer Service Associate at FedEx Office (2020-10 – 2023-08)

• Helped customers identify printing and shipping solutions based on their individual needs.
• Operated printing, binding, and other related office equipment.
• Processed and packaged shipments efficiently while ensuring contents were properly secured.
• Completed daily paperwork and assisted with sales reports, store close-outs, and bank deposits.
• Maintained consistent attendance, punctuality, and dependable performance in a customer-facing environment.

Cashier / Post Office Associate at Ace Hardware (2019-01 – 2020-10)

• Provided customer service while efficiently operating cash registers and maintaining transaction accuracy.
• Operated and maintained the in-store post office and assisted customers with postal needs.
• Stocked and tagged merchandise throughout the store.
• Performed routine cleaning and maintained an organized, customer-ready environment.
• Worked efficiently in a fast-paced retail environment while maintaining accuracy and professionalism.

Some College – San Jacinto College South (2017)

High School Diploma – J. Frank Dobie High School (2016)