Jordan McDowell

Dedicated and responsible with skills. Highly self-motivated. Able to determine priorities and meet deadlines. Committed to assisting others and work well in a team environment.

Lead Office Assistant at AtriumHealth Floyd Urgent Care (2025-01 – Present)

Support and guide team members to ensure efficient daily office operations, check in and out patients while maintaining accurate records, help manage scheduling and follow ups for Primary Care, process and register patients for worker's compensation, register patients for drug screenings and DOT physicals, and handle telephone responsibilities by directing calls and assisting patients.

• Support and guide team members to ensure efficient daily office operations
• Check in and out patients while maintaining accurate records
• Help manage scheduling and follow ups for Primary Care
• Process and register patients for worker's compensation
• Register patients for drug screenings and DOT physicals
• Handle telephone responsibilities by directing calls and assisting patients

Patient Care Tech I at AdventHealth Redmond (2024-02 – 2025-01)

Ensures patient environment is neat and clean, obtains vital signs per unit policy, reports to a licensed nurse, communicates patient care to appropriate person, maintains a safe patient care environment, completes treatments, procedures, and documentation as directed per licensed nurse, understands and utilizes the electronic computer system and proficiently uses the electronic medical record, and efficiently uses computer downtime procedures.

• Ensures patient environment is neat and clean
• Obtains vital signs per unit policy
• Reports to a licensed nurse
• Communicates patient care to appropriate person
• Maintains a safe patient care environment
• Completes treatments, procedures, and documentation as directed per licensed nurse
• Understands and utilizes the electronic computer system and proficiently uses the electronic medical record
• Efficiently uses computer downtime procedures

Customer Service Representative at Rudy Surovick: Allstate Insurance (2023-06 – 2024-02)

Answering the phone, assisting customers with their insurance needs, processing payments, typing, working on certain tasks, mailing documents to customers, checking emails, and assisting with co-workers.

• Answering the phone
• Assisting customers with their insurance needs
• Processing payments
• Typing and working on certain tasks
• Mailing documents to customers
• Checking emails
• Assisting with co-workers

Physical Therapist Technician/Office Coordinator at Benchmark Physical Therapy (2022-10 – 2023-06)

Assisting the Physical Therapist in treating patients, showing patients what the exercises are and how to do so, taking co-pays, answering the phone, scheduling new or existing patients on Raintree system, and traveling to different clinics in the region.

• Assisting the Physical Therapist in treating patients
• Showing patients the exercises and how to do so
• Taking co-pays
• Answering the phone
• Scheduling new or existing patients on Raintree system
• Traveling to different clinics in the region

Orientation Leader at Georgia Highlands (2022-07 – 2023-07)

Greet the upcoming students with a smile, make sure they have everything for school, ask if they have any questions, show them around the campus, make sure everyone is on schedule with the tour, and let students know where to go and what time.

• Greet the upcoming students with a smile
• Make sure they have everything for school
• Ask if they have any questions
• Show them around the campus
• Make sure everyone is on schedule with the tour
• Let students know where to go and what time

Caregiver - Care of toddler & elementary age children at Destiny Wheeler (2021-06 – 2022-07)

Maintain a daily schedule, prepare healthy meals, provide care to children inside and outside the home, meet the physical, social, and emotional needs of children in their care, and provide structure and communicate consistent behavioral expectations.

• Maintain a daily schedule
• Prepare healthy meals
• Provide care to children inside and outside the home
• Meet the physical, social, and emotional needs of children in their care
• Provide structure and communicate consistent behavioral expectations

Waitress and Front Hostess at Sidekicks (2019-04 – 2022-10)

Front hostess responsibilities include checking out customers and taking to-go orders in person and on the phone. As a waitress, responsibilities are making sure customers receive their food accurately and assisting them with their needs.

• Checking out customers and taking to-go orders in person and on the phone
• Making sure customers receive their food accurately
• Assisting customers with their needs

Associates of Science in Sports Management – Georgia Highlands College (2021-08 – 2023-08)

High School Diploma in Healthcare – Rockmart High School (2017-08 – 2021-05)