Joselyn Villa

Strategic Talent Acquisition Manager with progressive experience leading high-volume, multi-site recruitment operations within automated logistics and distribution environments. Proven ability to oversee full-cycle hiring for a 2,000+ employee workforce across 16 locations, supporting complex staffing needs for major retail clients including Walmart, Target, Kroger, H-E-B, Meijer, and CVS. Brings a strong foundation in HR Operations, with expertise in process improvement, HRIS optimization, compliance, and workforce analytics.

Experienced in streamlining recruiting and onboarding workflows, standardizing processes, and driving HR operational efficiency across multiple sites and functions. Proven success partnering with global headquarters and cross-functional teams to align recruitment and HR processes, enhance systems, and support continuous improvement across regions. Recognized for training and supporting international teams, improving hiring outcomes through data-driven strategies, and maintaining compliance across multi-state and global environments.

National Talent Acquisition Manager - WITRON Service America - Arlington Heights, IL

(2023-06)

• Oversee full-cycle recruitment operations for 16 highly automated distribution centers supporting major retail clients including Walmart, Target, Kroger, H-E-B, Meijer, and CVS, managing hiring needs for a 2,000+ employee workforce nationwide.
• Lead day-to-day talent acquisition operations, aligning hiring priorities with workforce demands across multiple sites in a fast-paced, technology-driven logistics environment.
• Partner with global headquarters and international teams to align recruitment processes, share best practices, and support continuous improvement of systems and workflows across regions.
• Serve as a subject matter expert for recruitment processes and systems, training and supporting international teams across multiple countries to drive consistency and efficiency in hiring practices.
• Own and manage the end-to-end background check and pre-employment screening process, ensuring compliance with federal, state, and applicable international regulations while improving turnaround time and candidate experience.
• Led implementation and optimization of SAP SuccessFactors recruiting and onboarding modules, enhancing workflow efficiency, system utilization, and user adoption.
• Eliminated third-party agency dependency, saving $2M+ within 8 months by building internal sourcing strategies and strengthening recruiter capabilities.
• Conduct market compensation benchmarking using CompAnalyst to support competitive salary recommendations, internal equity, and hiring strategies for new and existing sites.
• Develop and implement onboarding and orientation processes to improve new hire experience and operational efficiency across locations.
• Design and launch new hire engagement surveys (30/90-day) and exit interview programs to capture feedback, identify trends, and support retention strategies.
• Utilize recruitment metrics and KPIs (time-to-fill, cost-per-hire, retention) to guide hiring decisions and improve overall talent acquisition performance.
• Create and maintain reporting dashboards to provide leadership visibility into hiring progress, workforce trends, and operational effectiveness.
• Coach and support talent acquisition team members, providing guidance on recruitment strategies, process improvements, and best practices.
• Ensure compliance with federal and state employment laws across multiple jurisdictions, maintaining consistency in hiring practices and documentation.
• Process-mapping and standardizing HR operations and talent acquisition workflows to improve efficiency, ensure compliance, and support scalability across multiple sites.
• Identify process gaps in HR operations and implement continuous improvement initiatives to streamline HR processes.
• Support employee relations process by guiding documentation, intake resolution tracking to ensure consistency and compliance.

Human Resources Generalist - Lake County Government - Waukegan, IL

(2022-06 - 2023-06)

• Delivered comprehensive HR operations support within a public-sector environment, ensuring efficient execution of employee lifecycle processes across a diverse workforce.
• Administered core HR functions including recruitment coordination, employee records management, and HRIS/payroll updates (new hires, transfers, terminations) while maintaining accuracy and compliance.
• Managed employee timekeeping and payroll processes, reviewing timecards, resolving discrepancies, and partnering with payroll to ensure accurate and timely pay.
• Acted as a point of contact for payroll-related inquiries, investigating and resolving employee pay issues in a timely and professional manner.
• Managed benefits administration programs (IMRF/SLEP, 457 plans, insurance), providing guidance to employees and supporting retirement planning processes.
• Supported and presented during annual open enrollment, developing employee-facing materials and delivering benefits presentations to employees and retirees.
• Administered FMLA and leave of absence processes, ensuring compliance with federal regulations and accurate documentation.
• Served as a point of contact for employee relations matters, supporting issue intake, documentation, and resolution in alignment with HR policies and procedures.
• Guided employees and supervisors on HR policies, procedures, and best practices to ensure consistent and compliant application across departments.
• Supported performance management processes, including documentation, coaching guidance, and tracking of employee performance concerns.
• Assisted with investigations by gathering information, maintaining documentation, and supporting resolution of workplace issues.
• Analyzed workforce data and generated reports to support leadership decision-making, workforce planning, and operational improvements.
• Maintained HR data integrity across systems through regular audits, updates, and process standardization.
• Partnered with department leaders to interpret HR policies, provide guidance on employee matters, and support workforce strategy and organizational needs.
• Supported compliance initiatives by maintaining audit-ready documentation and ensuring adherence to federal, state, and organizational policies.

Recruiting Lead - Brightstar - Gurnee, IL

(2021-12 - 2022-06)

• Developed tailored recruiting and interview strategies for each position, aligning candidate selection processes with business needs and role requirements.
• Implemented digital offer letter and background check processes, improving efficiency, compliance, and candidate experience.
• Supported employer branding initiatives to enhance the organization's reputation as an employer of choice and attract top talent.
• Maintained ATS data integrity and optimized recruitment workflows to improve tracking, reporting accuracy, and process efficiency.
• Designed and implemented an onboarding program to enhance new hire engagement, improve retention, and streamline the onboarding experience.
• Utilize recruitment metrics and KPIs (time-to-fill, cost-per-hire, retention) to guide hiring decisions and improve overall talent acquisition performance.
• Create and maintain reporting dashboards to provide leadership visibility into hiring progress, workforce trends, and operational effectiveness.
• Coach and support talent acquisition team members, providing guidance on recruitment strategies, process improvements, and best practices.
• Ensure compliance with federal and state employment laws across multiple jurisdictions, maintaining consistency in hiring practices and documentation.
• Process-mapping and standardizing HR operations and talent acquisition workflows to improve efficiency, ensure compliance, and support scalability across multiple sites.
• Identify process gaps in HR operations and implement continuous improvement initiatives to streamline HR processes.
• Support employee relations process by guiding documentation, intake resolution tracking to ensure consistency and compliance.

Corporate Recruiter - Great Lakes Credit Union - Bannockburn, IL

(2017-11 - 2021-12)

• Managed full-cycle recruiting for roles ranging from staff-level to executive positions, aligning hiring strategies with business needs.
• Partnered with leadership on salary strategy, conducting wage analysis for new and existing positions to ensure market competitiveness and internal equity.
• Supported compensation-related processes including promotions, transfers, and internal movement, ensuring alignment with salary structures and organizational guidelines.
• Led implementation and optimization of applicant tracking systems (Paycor and Paylocity), including process mapping, workflow standardization, and user adoption.
• Maintained and updated HRIS systems, ensuring data accuracy, system integrity, and efficient processing of employee information.
• Identified and implemented process improvements across recruiting and HR operations to enhance efficiency, consistency, and candidate experience.
• Conducted pre-employment screenings including credit, bondability, employment verification, and criminal background checks, ensuring compliance with hiring standards.
• Developed and extended offers, ensuring alignment with compensation structures, internal equity, and approval processes.
• Coordinated and facilitated new hire orientation and onboarding through HRIS, improving new hire integration and readiness.
• Assisted with employee performance evaluation processes, supporting documentation, tracking, and communication between managers and employees.
• Contributed to year-end total rewards reporting, supporting data compilation and analysis for compensation and benefits review.
• Developed and delivered training for hiring managers on interviewing techniques, hiring best practices, and recruitment processes.
• Organized and executed high-volume hiring initiatives including job fairs and branch-level recruiting events to support staffing needs.

Staffing Consultant - Express Employment Professionals - Waukegan, IL

(2014-07 - 2017-11)

• Managed full-cycle recruitment for professional and industrial roles, including sourcing, interviewing, placement, and onboarding of temporary and direct-hire employees.
• Conducted high-volume, structured interviews to assess candidate qualifications, experience, and job fit, ensuring quality placements.
• Coordinated and administered background checks and reference verifications to support compliant hiring practices.
• Oversaw workforce scheduling and staffing logistics, including tracking attendance, managing float pools, and maintaining master schedules.
• Ensured accuracy of payroll timesheets by reviewing, correcting discrepancies, and processing necessary adjustments in a timely manner.
• Determined staffing needs in partnership with clients, aligning candidate skillsets with business requirements.
• Supported recruiting operations through job fairs, interview scheduling, and candidate coordination, contributing to consistent pipeline generation.
• Implemented digital offer letter and background check processes, improving efficiency, compliance, and candidate experience.
• Supported employer branding initiatives to enhance the organization's reputation as an employer of choice and attract top talent.
• Maintained ATS data integrity and optimized recruitment workflows to improve tracking, reporting accuracy, and process efficiency.
• Designed and implemented an onboarding program to enhance new hire engagement, improve retention, and streamline the onboarding experience.
• Provided onboarding support, mentoring, and job coaching to temporary and permanent employees to promote performance and retention.

High School Diploma - Zion Benton Township Highschool (2009)