Joshua Dunlap

Customer-focused route driver, internet technician, and team leader with experience delivering products, supporting residential technology, resolving service concerns, training employees, and coordinating daily operations. Known for safe work practices, clear communication, accurate documentation, dependable service, and practical problem solving in fast-paced field, retail, warehouse, and production environments.

Route Driver at Frito-Lay (2023-08 – Present)

• Deliver Frito-Lay products safely and efficiently to assigned retail locations while following established routes and schedules.
• Load, unload, transport, and verify products to support accurate deliveries and dependable customer service.
• Stock and rotate products using first-in, first-out procedures; maintain organized, customer-ready displays.
• Complete delivery records, invoices, inventory counts, and daily vehicle inspections accurately.
• Build productive relationships with store managers and respond professionally to delivery or inventory concerns.

Technician at MasTec Advanced Technologies (2016-09 – Present)

• Complete residential cable and coaxial installations, repairs, and service calls in accordance with quality and productivity standards.
• Troubleshoot connectivity, wiring, signal, and equipment issues and explain service options in clear, customer-friendly language.
• Document installations, repairs, equipment changes, and customer interactions in company systems.
• Work independently in customer homes and field environments while following required safety procedures.

Internet Technician at AT&T (2013 – 2019)

• Installed, repaired, and maintained residential internet, telephone, wiring, jacks, modems, routers, and related equipment.
• Diagnosed connectivity and equipment problems, tested completed work, and educated customers on service use and basic troubleshooting.
• Managed daily assignments and travel routes to complete service calls within scheduled windows.

Owner Operator Trainer and Consultant at Prepare to Compete Basketball Clinic (2011 – Present)

• Lead youth programs, basketball training sessions, clinics, and special events for participants ages 13–18.
• Coordinate scheduling, family communication, facilities, equipment, volunteers, coaches, and event logistics.
• Create structured sessions that strengthen leadership, communication, academic, and career-readiness skills.

Customer Service Representative at Academy Sports and Outdoors (2013-01 – 2015-01)

• Assisted customers with product questions, merchandise needs, returns, and general service requests.
• Resolved concerns professionally and supported stocking, replenishment, merchandising, opening, and closing duties.

Group Leader at Shipping and Receiving Group (2006 – 2011)

• Led daily shipping and receiving activities, assigned work, and supported accurate order processing under strict deadlines.
• Trained and cross-trained employees on shipping, receiving, inventory, customer service, computer systems, and safety procedures.
• Communicated with customers and retail buyers about order status, backorders, expedited requests, and service concerns.
• Verified shipping records, managed inventory, inspected equipment, and improved workflow organization and accuracy.

Welder Group Leader at Dexter Axle Company (2005 – 2012)

• Supervised welders, coordinated materials, and supported daily production schedules and quality expectations.
• Trained employees on welding procedures, equipment use, production requirements, and workplace safety.
• Inspected completed work, forklifts, and production equipment and reported concerns before they disrupted operations.
• Completed computer-based production records and helped address workflow, equipment, and productivity issues.

– Georgia College (1997 – 1999)

– California State University Bakersfield (1994 – 1997)

High School Diploma – Hallie Turner High School (1994)