Lyndsey Heyliger

Experienced shift supervisor and sales associate skilled in team leadership, customer service, and operational management.

Background includes youth mentorship, STEM and art education, and library assistance with digital cataloging. Fluent in English, intermediate French, and adaptable in diverse environments.

Summer Camp Counselor at Summer Youth Employment Program, Frank Chapman Institute (2021-07 – 2021-08)

Worked with children ages 4-12.

• Taught campers STEM and art skills.
• Regulated and watched over campers during lunch and play time.

Summer Youth Employee at Liberty Partnership Program (2023-07 – 2023-08)

• Participated in enrichment activities relating to identity-building and career exploration.
• Exposed to social emotional, financial, and civic tools for future careers.
• Discussed with community leaders about the paths available after high school.
• Drafted SMART goals to better conceptualize self-improvement benchmarks.

Librarian Assistant at Albany Public Library (2023-07 – 2024-05)

Assisted librarian with various tasks

• Organized and maintained archival materials using digital cataloging software to enhance resource accessibility
• Assisted patrons in utilizing online databases and e-book platforms, improving user engagement with digital collections
• Collaborated with library staff to design and implement community outreach programs promoting literacy and library services
• Conducted inventory audits and coordinated with vendors to ensure timely acquisition of new materials
• Streamlined interlibrary loan procedures by coordinating with regional libraries, reducing wait times for patrons
• Trained new library volunteers on cataloging standards and customer service protocols to maintain operational consistency
• Managed reservation systems for meeting rooms and event spaces, optimizing utilization and patron satisfaction
• Assisted in the development of promotional materials for library events, increasing community participation

Sales Associate at TJMAX (2024-11 – 2025-04)

• Implemented visual merchandising strategies to enhance product visibility and increase customer engagement.
• Trained new hires on customer service protocols and sales techniques to improve team performance
• Utilized point-of-sale systems to accurately process transactions and manage returns efficiently
• Analyzed customer purchasing patterns to recommend targeted product placements that boosted impulse buys
• Coordinated with marketing to execute in-store promotions, contributing to a measurable uplift in foot traffic
• Assisted in organizing seasonal inventory audits, ensuring accurate stock records and timely reporting
• Enhanced customer satisfaction by resolving complex inquiries and providing tailored product recommendations
• Monitored competitor pricing and promotions to inform dynamic pricing adjustments and maintain market competitiveness
• Facilitated communication between sales floor and warehouse teams to expedite order fulfillment and improve delivery times
• Supported visual display updates by collaborating with store management to align with brand guidelines and seasonal themes

Shift Supervisor at CVS Health (2025-08 – Present)

• Coordinated daily operational activities to ensure compliance with company policies and regulatory standards
• Trained and mentored new employees on customer service protocols and inventory management systems
• Managed scheduling and labor allocation to optimize staffing efficiency during peak business hours
• Conducted regular safety audits and facilitated corrective actions, enhancing workplace safety compliance
• Utilized point-of-sale data to identify training needs, resulting in improved transaction accuracy across shifts
• Directed conflict resolution efforts among team members to maintain a positive work environment and enhance overall employee satisfaction
• Spearheaded implementation of new merchandising displays in collaboration with marketing, increasing impulse purchases during promotional periods
• Analyzed customer feedback and coordinated with store management to develop service improvements that elevated customer retention rates
• Developed and enforced shift-specific operational checklists to standardize task completion and improve team accountability
• Facilitated cross-departmental communication between front-end staff and inventory teams to expedite restocking processes
• Monitored compliance with health and safety regulations during shifts, initiating immediate corrective measures to mitigate risks
• Evaluated employee performance metrics to recommend targeted coaching strategies that enhanced productivity and service quality

Bachelor of Arts in Anthropology – State University of New York at Albany (2028-06)

Bachelor of Arts in Fine Arts and Art Studies – State University of New York at Albany (2028-06)

High School Diploma – Albany High School (2024-06)