Associate Manager in Customer care & service at Majid alfuttaim Hypermarket Retail (2023-04 – 2025-04)
- Led a team to enhance customer satisfaction.
- Implemented new service protocols, reducing response time.
- Trained staff on best practices, improving service quality ratings.
- Analyzed customer feedback to drive product improvements, boosting sales.
- Managed escalated customer issues, achieving a resolution.
- Collaborated with marketing to launch campaigns, increasing customer engagement.
- Fostered a positive team environment, enhancing employee retention.
HR Clerk at Majid Alfuttaim Hypermarket Retail (2022-04 – 2023-03)
- Managed employee records with accuracy and confidentiality.
- Assisted in payroll processing, ensuring timely and accurate payments.
- Coordinated training sessions, enhancing employee skills and engagement.
- Maintained compliance with labor laws, minimizing legal risks for the company.
- Responded to HR inquiries, improving employee satisfaction and support.
- Facilitated employee benefits enrollment, increasing participation.
Sales Supervisor in Heavy household at Majid Alfuttaim Hypermarket Retail (2018-04 – 2022-03)
- Led a team of sales associates to exceed quarterly targets.
- Implemented training programs that improved team performance.
- Developed strategic sales plans that increased market share.
- Monitored inventory levels, reducing stock discrepancies.
- Cultivated strong customer relationships, boosting repeat sales.
- Analyzed sales data to identify trends, enhancing decision-making processes.
- Coordinated promotional events that drove a increase in foot traffic.
- Conducted performance reviews, fostering a culture of continuous improvement.
Cashier at Majid Alfuttaim Hypermarket Retail (2013-04 – 2018-03)
- Processed over transactions daily with accuracy.
- Maintained a balanced cash drawer, reducing discrepancies.
- Provided exceptional customer service, boosting repeat business.
- Trained new cashiers on POS systems, enhancing team efficiency.
- Collaborated with team members to streamline checkout processes, cutting wait times.
- Adhered to company policies, ensuring compliance and minimizing loss prevention issues.
Cashier at Sm San Lazaro Department Store, Mandurriao Star Inc (2012-03 – 2012-08)
- Assist the customer wisely. Processed over transactions daily with accuracy.
- Provided exceptional customer service, boosting repeat customer rates.
Cashier at Robinson Department store (2011-09 – 2012-02)
- Managed cash drawer with precision, ensuring balanced end-of-shift reports.
- Processed over transactions daily with accuracy.
- Giving best customer service to the customers.
Receptionist at Orchids Resort (2009-12 – 2010-06)
- Managed front desk operations, enhancing visitor experience.
- Handled multi-line phone system, improving call response efficiency.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Assisted in onboarding new staff, streamlining training processes.
- Developed filing system, increasing document retrieval speed.
- Maintained office supplies inventory, reducing costs.
