Josie Onayan

Dynamic and results-driven professional with extensive experience in customer care, sales supervision, and administrative support. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments. Adept at managing teams and fostering positive relationships with clients and colleagues. Eager to contribute my skills and passion for service excellence to your team, ensuring a seamless experience for customers and driving business success.

Associate Manager in Customer care & service at Majid alfuttaim Hypermarket Retail (2023-04 – 2025-04)

• Led a team to enhance customer satisfaction.
• Implemented new service protocols, reducing response time.
• Trained staff on best practices, improving service quality ratings.
• Analyzed customer feedback to drive product improvements, boosting sales.
• Managed escalated customer issues, achieving a resolution.
• Collaborated with marketing to launch campaigns, increasing customer engagement.
• Fostered a positive team environment, enhancing employee retention.

HR Clerk at Majid Alfuttaim Hypermarket Retail (2022-04 – 2023-03)

• Managed employee records with accuracy and confidentiality.
• Assisted in payroll processing, ensuring timely and accurate payments.
• Coordinated training sessions, enhancing employee skills and engagement.
• Maintained compliance with labor laws, minimizing legal risks for the company.
• Responded to HR inquiries, improving employee satisfaction and support.
• Facilitated employee benefits enrollment, increasing participation.

Sales Supervisor in Heavy household at Majid Alfuttaim Hypermarket Retail (2018-04 – 2022-03)

• Led a team of sales associates to exceed quarterly targets.
• Implemented training programs that improved team performance.
• Developed strategic sales plans that increased market share.
• Monitored inventory levels, reducing stock discrepancies.
• Cultivated strong customer relationships, boosting repeat sales.
• Analyzed sales data to identify trends, enhancing decision-making processes.
• Coordinated promotional events that drove a increase in foot traffic.
• Conducted performance reviews, fostering a culture of continuous improvement.

Cashier at Majid Alfuttaim Hypermarket Retail (2013-04 – 2018-03)

• Processed over transactions daily with accuracy.
• Maintained a balanced cash drawer, reducing discrepancies.
• Provided exceptional customer service, boosting repeat business.
• Trained new cashiers on POS systems, enhancing team efficiency.
• Collaborated with team members to streamline checkout processes, cutting wait times.
• Adhered to company policies, ensuring compliance and minimizing loss prevention issues.

Cashier at Sm San Lazaro Department Store, Mandurriao Star Inc (2012-03 – 2012-08)

• Assist the customer wisely. Processed over transactions daily with accuracy.
• Provided exceptional customer service, boosting repeat customer rates.

Cashier at Robinson Department store (2011-09 – 2012-02)

• Managed cash drawer with precision, ensuring balanced end-of-shift reports.
• Processed over transactions daily with accuracy.
• Giving best customer service to the customers.

Receptionist at Orchids Resort (2009-12 – 2010-06)

• Managed front desk operations, enhancing visitor experience.
• Handled multi-line phone system, improving call response efficiency.
• Processed incoming and outgoing mail, ensuring timely delivery.
• Assisted in onboarding new staff, streamlining training processes.
• Developed filing system, increasing document retrieval speed.
• Maintained office supplies inventory, reducing costs.

Associate in Computer Secretarial – City of Malabon University (2007-05 – 2009-04)