Josue Triana

Detail-oriented and bilingual (English/Spanish) IT professional with experience in technical support, systems administration, technology implementation, process improvement, and cross-functional collaboration to enhance operational efficiency. Skilled in diagnosing and resolving hardware, software, and technology-related issues while maintaining system reliability and operational efficiency. Strong ownership mentality and accountability, consistently taking initiative to resolve operational and technical issues.

Proficient in Microsoft 365, Excel with experience in technology asset management, inventory control, documentation, and workflow optimization. Demonstrated ability to coordinate technology deployments, train end users, and collaborate with cross-functional teams to support organizational goals. Adaptable, quick learner committed to continuous professional development and staying current with emerging technologies and industry best practices.

Technology Specialist at Rocky Vista University (2026-02 – Present)

• Provided technical support for the simulation department technologies, audiovisual systems, and web-based platforms by troubleshooting hardware, software, and connectivity issues.
• Conducted routine inspections and preventative maintenance of equipment, maintained accurate inventory records, and coordinated equipment procurement and purchasing.
• Evaluated, implemented, and maintained technology solutions and equipment to improve system performance, reliability, and operational efficiency.
• Collaborated with cross-functional teams to identify technology improvements, support system implementations, and resolve technical issues.

Medical Assistant at Kaiser Permanente (2022-07 – 2026-02)

• Managed patient scheduling and documentation using Epic, ensuring accuracy and compliance with HIPAA regulations.
• Trained team members on Epic electronic health records system updates, reducing workflow errors and improving scheduling efficiency.
• Supported administrative tasks, maintaining digital records and document logs using filing systems.
• Assisted in resolving technical and procedural issues, taking ownership of support inquiries to ensure timely resolution.
• Enhanced workflow with Epic Systems integrated Laboratory Information System.
• Provided IT support by troubleshooting, repairing, and configuring network printers, including mapping printers to user workstations.
• Mapped network drives to user computers to ensure secure access to shared files and resources.
• Performed general IT support tasks including hardware, software, and connectivity troubleshooting.

Medical Assistant Externship at Advanced Urgent Medical Care (2022-03 – 2022-05)

• Coordinated front-office tasks (scheduling, verification, follow-ups) comparable to task logs and report tracking.
• Assisted healthcare providers with clinical procedures while streamlining intake processes to reduce patient wait times.

Installer Externship at JJJTriana Carpet (2021-05 – 2022-02)

• Delivered precise carpet installations for residential and commercial properties.
• Maintained a safe, clean work environment, reflecting accountability and quality standards.

Fulfillment Associate at Macy's (2020-10 – 2021-04)

• Used digital inventory systems to manage order processing, packaging, and shipment.
• Collaborated with cross-functional teams to resolve issues and meet operational goals.
• Monitored system alerts and responded promptly to ensure timely completion of requests.

Associate of Applied Science in Computer Information Systems – Community College of Denver (2025)

Certificate in Medical Assisting – Pima Medical Institute (2022)