Frederick Botes
Information Technology Support Professional
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About
Information Technology Support professional with 10+ years of experience supporting enterprise IT environments, end users, desktop systems, hardware, software, network infrastructure, and IT operations. Experienced in technical support, help desk functions, hardware and software troubleshooting, end-user connectivity, onsite support, IT equipment installation, maintenance, and incident resolution. Strong background in Windows-based IT environments, enterprise networking, LAN/WAN, wireless infrastructure, firewalls, and network troubleshooting.
Proven ability to diagnose and resolve technical issues, support users, coordinate IT operations, and minimize downtime while maintaining high levels of customer service.
Experience
Senior Network Engineer - Logicalis
(2024-12 - 2026-06)
- Lead a technical team responsible for implementing, maintaining, and supporting enterprise IT and network infrastructure.
- Provide technical troubleshooting and support for enterprise network and connectivity issues.
- Design, install, configure, and support SD-WAN solutions for client environments.
- Deploy, configure, and support firewall solutions to maintain secure and reliable IT services.
- Install and integrate Aruba wireless access points through Aruba GreenLake.
- Troubleshoot complex IT, network, connectivity, and infrastructure issues and coordinate resolutions across multiple technical teams.
- Monitor and maintain network availability, performance, and reliability for critical business operations.
- Support infrastructure deployments, upgrades, maintenance, and technical issue resolution.
Network Consultant - BUI
(2019-06 - 2024-11)
- Provided technical support and consulting services for routers, switches, network equipment, and IT infrastructure.
- Troubleshot network, connectivity, hardware, and infrastructure-related technical issues.
- Performed network monitoring, troubleshooting, incident resolution, and performance optimization.
- Provided onsite IT support, equipment installations, upgrades, and deployments for client environments.
- Assisted clients with IT infrastructure planning, network improvements, and technical support requirements.
- Supported customers with technical issues and maintained high levels of customer satisfaction through effective issue resolution.
- Coordinated technical issues and infrastructure support to minimize downtime and operational disruption.
IT Operational Supervisor - BUI – Harmony Gold Mine Contract
(2019-07 - 2020-08)
- Supervised IT operational staff and daily IT support activities.
- Coordinated IT support services and technical operations to minimize operational disruption.
- Supported the resolution of recurring technical issues through troubleshooting and root cause analysis.
- Conducted root cause analysis and implemented corrective actions for recurring technical problems.
- Managed IT inventory control and asset tracking.
- Improved team productivity through process optimization and performance management.
- Coordinated technical support activities to maintain reliable day-to-day IT operations.
IT Technician - Harmony Gold Mine
(2015-01 - 2019-07)
- Provided hands-on IT support and troubleshooting for end users.
- Maintained and supported desktop computers, laptops, printers, and peripheral devices.
- Troubleshot hardware, software, and end-user connectivity issues.
- Supported network infrastructure and resolved user connectivity problems.
- Supported conference room and communication systems.
- Performed hardware installations, upgrades, preventive maintenance, and equipment support.
- Assisted end users with technical issues and provided timely troubleshooting and resolution.
- Maintained reliable IT equipment and supported day-to-day technology operations.
