Joy Chambers

Goal-oriented, dynamic, and strategic senior information technology professional with 15+ years of multifaceted and progressively responsible quality assurance and business analysis expertise in a global organization. Proven track record of success in executing QA production testing, troubleshooting and debugging software, and managing projects and test strategies from design through deployment. Able to effectively collaborate with onsite and offsite clients and team members to achieve complex business objectives on time and within scope and budget.

Works well independently or as part of a team in fast-paced, deadline-driven environments to drive sustained organizational performance.

Lead Test Engineer at PCCW Global, Inc. (2015-01 – Present)

• Perform manual software testing for in house software/application
• Create automated test scripts for manual tests
• Coordinate activities pertaining to QA to ensure the overall project delivery is within cost, scope, schedule and quality as committed to the stakeholders and clients
• Manage team workload, manage and drive defect prevention and continuous improvement activities of the team
• Execute production tests to determine initial and investigative results, ensuring that all tested software and program updates adhere to user requirements and are of high quality/standard prior to deployment
• Create test strategies, including estimates, testing configurations, and resource allocations, reviewing and improving software quality plans, and ensuring projects are completed on time, in scope, and within budget
• Replicate client-reported errors for technical troubleshooting, encoding errors and offering alternate options
• Continuously review quality assurance standards, study existing quality policies and procedures and evaluate effectiveness through post mortem project discussions
• Manage client-employee relationships, providing progress reports and participating in meetings with U.S. partners and clients

Lead Pet Care Specialist at PetSmart - PetsHotel (2015-01 – Present)

• Coordinate and delegate hotel activities with the Senior Manager
• Monitor pets
• Provide necessary services for a safe and healthy stay
• Perform variety of task including feeding, dispensing medication, exercising, and showing compassion and care for all of the hotel guests

Senior Software Quality Assurance Specialist/SQA Assistant Manager at TELOS CORPORATION/TELOWORKS PHILIPPINES, INC. (2000-01 – 2015-12)

Served in progressively responsible roles, beginning as Analyst/Programmer and moving on to Quality Assurance Specialist and Team/Technical Lead.

• Lead a team of 10 onshore and offshore quality assurance and lead technical professionals, with responsibility for interviewing, training, mentoring employees and performing performance evaluations for direct reports
• Coordinate activities pertaining to QA to ensure the overall project delivery is within cost, scope, schedule and quality as committed to the stakeholders and clients
• Manage team workload, manage and drive defect prevention and continuous improvement activities of the team
• Execute production tests to determine initial and investigative results, ensuring that all tested software and program updates adhere to user requirements and are of high quality/standard prior to deployment
• Create test strategies, including estimates, testing configurations, and resource allocations, reviewing and improving software quality plans, and ensuring projects are completed on time, in scope, and within budget
• Replicate client-reported errors for technical troubleshooting, encoding errors and offering alternate options
• Established and implemented quality policies and procedures, which served as the standard for all development and quality assurance efforts in the organization
• Continuously review quality assurance standards, study existing quality policies and procedures and evaluate effectiveness through post mortem project discussions
• Manage client-employee relationships, providing progress reports and participating in meetings with U.S. partners and clients