Juan Rivera

Results-focused operations and hospitality leader with experience supporting day-to-day business operations, leading teams, coordinating staff, improving processes, resolving customer issues, and building strong client relationships. Known for a hands-on leadership style, accountability, organization, communication, and delivering an exceptional customer experience. Brings adaptable management experience across hospitality, warehouse operations, sales, and service environments and is prepared to drive operational efficiency, team performance, customer satisfaction, and business growth as a General Manager.

Bartender / Server at Ojai Valley Inn (2026-04 – Present)

• Deliver polished, attentive service in a high-end hospitality environment while building strong guest relationships.
• Manage bar and dining service with emphasis on accuracy, organization, quality, and customer satisfaction.
• Coordinate with team members and management to maintain efficient daily operations and high service standards.

Assistant Manager at Rosa Madera (2024-10 – 2026-04)

• Supported daily restaurant operations, staff coordination, customer service, and overall team performance.
• Helped maintain operational standards, organization, service quality, and efficient day-to-day workflow.
• Supported management in addressing customer needs and maintaining a positive, accountable team environment.

Account Executive at EmpireWorks Reconstruction (2023-12 – 2025-08)

• Managed client accounts, resolved customer issues, and maintained strong long-term business relationships.
• Identified business development and growth opportunities while representing the company at events.
• Coordinated customer needs and internal resources to support service delivery and client satisfaction.

Assistant Warehouse Manager at Worldpac (2022-12 – 2023-08)

• Directed daily warehouse operations, supervised staff, and supported workflow coordination.
• Improved operational processes for efficiency and coordinated with sales teams and customers.
• Supported quality, organization, productivity, and safe day-to-day operations.

Lead Bartender / Server at Blast 825 Brewery (2023-08 – 2024-04)

• Delivered high-quality customer service while supporting team efficiency and daily hospitality operations.
• Maintained organization, service standards, and a positive guest experience in a fast-paced environment.