Judith Darragh-Coburn

Results-driven customer service medical biller professional with extensive experience in surgical pathology billing. Skilled in insurance verification, medical coding, claims submission, denial management, accounts receivable follow-up, and patient billing support. Proven ability to process high-volume claims accurately while maintaining confidentiality and HIPAA compliance.

Communicates insurance benefits and billing procedures clearly while delivering compassionate, professional patient service.

Customer Service / Medical Billing Assistant - DOCS DERMATOLOGY GROUP

• Handle patient calls regarding billing questions and insurance concerns across a 10-state service area.
• Enter, verify, and maintain accurate patient insurance information.
• Process and submit insurance claims accurately and efficiently.
• Explain insurance processing, deductibles, coinsurance, and copayments to patients.
• Collect patient payments and provide receipts and detailed account ledgers.
• Prepare documentation for HSA claims.
• Process patient refunds and resolve account discrepancies.
• Provide professional and responsive customer service while protecting patient confidentiality.
• Follow HIPAA regulations and healthcare billing procedures.

Medical Coder & Biller - MIDWEST DERMATOLOGY PATHOLOGY

• Over 20 years of experience managing high-volume billing for dermatology and surgical pathology.
• Process about 150 laboratory and surgical pathology claims each daily.
• Enter and verify insurance information and ensure claims are accurately coded and billed.
• Perform pathology coding, including CPT codes 88304, 88305, 88313, 88314, 88342, and 88344.
• Apply ICD-10-CM coding accurately to laboratory and pathology claims.
• Submit electronic claims and monitor claim status.
• Manage insurance claim denials and perform follow-up to resolve outstanding accounts.
• Prepare and submit appeals for denied or rejected claims.
• Perform accounts receivable (AR) follow-up to support timely reimbursement.
• Utilize automated medical billing software to manage claims and patient accounts.
• Maintain accuracy and compliance with HIPAA regulations.