Mena Ames

Reliable and motivated professional with experience handling customer interactions, problem-solving, and team support in fast-paced environments. Known for being organized, dependable, and adaptable. Currently seeking a remote position where I can bring strong communication skills, attention to detail, and a positive attitude to a growing team.

ASM at JARS Cannabis (2020-10 – Present)

• Overseeing all cash handling within the company
• Interviewing and training new employees
• Evaluating employee performance
• Implementing strategies to increase sales
• Achieve store's sales goals
• Handling all customer interactions and disputes
• Bridging the gap between my department and corporate
• Ensuring clear communication and teamwork between my businesses location and the company's customer service department

Receptionist at Family Foot and Ankle (2018-01 – 2019-08)

• Scheduling patient appointments
• Answering and transferring all incoming and outgoing phone calls
• Organizing and managing all patient medical records
• Complete accurate documentation of patient visits
• Assist doctors with patient flow
• Collecting copays and billing information

Receptionist at Urgent Care (2015-09 – 2017-11)

• Collecting patient information
• Ordering medical equipment as needed
• Keeping clear communication flow between nurses and doctors
• Assisted in coordination of patient flow

B.A. in Psychology – Central Michigan University (2019-05)

Diploma – Southgate Anderson High School (2015-06)