Julia Jones

Motivated, extroverted, friendly, and experienced in high-end restaurant and bar service, with highly developed time management skills. Enjoy working in fast-paced environments on a team with others. Dedicated to memorizing and understanding menu knowledge to convey to customers to ensure a quality experience. Highly interested in upholding cultural experiences to the masses.

Case Manager - Meridian Services - Golden Valley, MN

(2025-05)

• In-depth knowledge of waivered services, including: CADI, Rule 185/VA/DD, DD, EW, AC, and CDCS.
• Teamwork proficiency in a supportive office setting that requires focus and drive.
• Comprehensive understanding of how to communicate with people with mental health issues and disabilities.
• Ability to work under pressure and get the work expected daily done with efficiency.
• Recognized ability to support fellow coworkers in learning and answering questions.
• Ability to maintain professionality when faced with escalated individuals.
• Drive to learn, teach, and support peers and clients.

Server - 112 Eatery - Minneapolis, MN

(2023-11 - 2024-11)

• In-depth knowledge of wine and food preparations required to communicate efficiently with guests.
• Teamwork proficiency in a fast-paced, high turn-over restaurant.
• Comprehensive understanding of guest communication.
• Opening and closing duties that ranged from handling both front of house and back of house requirements.

Server/Bartender - Owamni by The Sioux Chef - Minneapolis, MN

(2022-07 - 2023-10)

• Cultivated an in-depth knowledge of food, wine and culture to relay information to guests.
• Maintains an organized and efficient approach to a perpetually busy atmosphere.
• Works with my team to maintain the quality of our service and ensure the guest leaves feeling taken care of and satisfied.
• Aids in decision-making for new bar programs.
• Works as a jack of all trades within the restaurant, helping wherever it is needed to ensure efficiency.

Server/Bartender - Martini Time LLC - Eau Claire, WI

(2021-07 - 2022-03)

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Served in fast-paced environment that utilized a waitlist every shift.

Server/Bartender - 44 North - Eau Claire, WI

(2021-05 - 2021-07)

• Answered customers' questions, recommended items and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Server/Bartender - Livery Saloon - Eau Claire, WI

(2017-05 - 2020-06)

• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Checked identification for minimum age for sale of alcoholic beverages.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customers' questions, recommended items and recorded order information.

Server/Shift Lead - Oliver's Public House - Madison, WI

(2015-08 - 2017-05)

• Completed store opening and closing procedures and balanced tills.
• Trained and mentored new employees to maximize team performance.
• Responded to and resolved customer questions and concerns.
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained new employees and delegated daily tasks and responsibilities.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Answered customers' questions, recommended items and recorded order information.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bachelor of Arts - Psychology and English - University of Wisconsin - Eau Claire (2017 - 2022)