Julie Ewaida

Administrative professional with 15+ years supporting front office operations in corporate, legal, and healthcare environments. Known for excellent customer service, professionalism, confidentiality, and strong organizational skills. Experienced with reception, scheduling, document management, Microsoft Office, executive support, and coordinating daily office operations.

Client Services Lead at SPS North America Inc (2020-08 – 2026-08)

Provides exceptional oversight and administration of office and mail services, delivering operational functions in processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge). This position leads (with the direction of the supervisor) the client services onsite.

• Provides 5-star customer service to all employees (in all forms of communication)
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software packages
• Manages outgoing mail/package transactions
• Performs duties associated with shipping and receiving of materials
• Notifies employees upon receipt of inbound deliveries
• Distributes mail/packages to company personnel
• Acts as point of contact for company personnel on mail/package inquiries
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper)
• Submit work orders for certain requests
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas
• Will perform meeting room and conference room set ups
• May perform building occupant moves within assigned facilities
• Will perform light maintenance and cleaning duties as assigned
• Maintains the Business Service Center area in a neat and orderly fashion
• Monitors level of office supplies on the floor, and replenishing and orders accordingly
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
• Proactively seeks out additional work during downtime
• Builds professional relationships with customers and other teams
• Maintains professionalism and composure when interacting with all employees
• Trains back-up and provide guidance on policies and procedures
• Determines what additional support is needed when handling sensitive inquiries
• Provides exceptional customer service to clients
• Provides reception or concierge (front of office) coverage as needed
• Assign tasks to team members
• Determines the completion timeline and monitors progress to keep the project on track and on schedule
• Communicates clear instructions to team members
• Creates and distributes reports to update the company on the team's progress
• Works in conjunction with the supervisor to determine day-to-day operational needs at the site

Senior Onsite Administrator at Ricoh USA (Amazon, DLA Piper, Bullivant Houser Bailey PC) (2007-04 – 2026-08)

• Provide professional front desk and administrative support in corporate and legal office environments
• Greet visitors and employees while maintaining a welcoming office atmosphere
• Answer phones, respond to inquiries, and direct visitors
• Coordinate executive calendars, meetings, and administrative requests
• Manage filing, scanning, copying, document preparation, and records
• Order office supplies and maintain inventory
• Process confidential documents securely
• Coordinate incoming/outgoing mail and courier services
• Prepare daily operational and billing reports
• Train new employees on office procedures and customer service

Barista at Starbucks

Sales & Marketing Representative at Sprint PCS

Sales Representative at Fred Meyer Jewelers

Certified Nursing Assistant at Alternatives for Residential Opportunities

Business Administration & Entrepreneurship – Edmonds Community College

International Business – Edmonds Community College

Nursing Curriculum – North Seattle Community College