Customer Service Specialist - CarMax - Wayne, NJ
(2024-06)
- Delivered resident and customer service by coordinating timely resolution of client concerns and ensuring smooth process execution
- Supported billing and administrative processes by ensuring accurate transaction recording and compliance with internal controls
- Collaborated with management to improve operational workflows, reducing delays and supporting efficiency
Warehouse Supervisor - Amazon - Mount Juliet, TN
(2022-12 - 2024-06)
- Supervised and motivated warehouse team to meet productivity, safety, and quality standards, ensuring efficient operations
- Monitored inventory accuracy and implemented process improvements to reduce errors and increase efficiency
- Enforced safety standards and maintained a clean, organized, and compliant work environment
- Collaborated with leadership to forecast demand and allocate resources to achieve customer satisfaction goals
Chief Accountant - A&A Bliss Ghana Ltd - Ghana
(2020-10 - 2023-11)
- Directed financial operations including billing, vendor relations, purchase orders, and trade compliance to ensure smooth department flow
- Reviewed import/export and billing documentation for accuracy and adherence to compliance standards
- Managed budgets and forecasts aligning operational needs with financial goals
- Conducted audits to strengthen internal controls and improve efficiency
Administrative Assistant / Accountant - 3-E Management Training Institute - Ghana
(2018-09 - 2021-09)
- Processed vendor contracts and monitored inventory-related budgets ensuring compliance with financial standards
- Coordinated administrative workflows including filing, scanning, and organizing to improve operational efficiency
- Supported reconciliations and reporting to aid decision-making and planning
Budget Officer - Ledzokuku-Krowor Municipal Assembly - Ghana
(2016-08 - 2018-09)
- Coordinated procurement and budget planning processes across departments to optimize logistics and operations
- Analyzed expenditures and aligned resources to meet operational and financial objectives
- Ensured compliance with GAAP and IFRS in financial and operational reporting
