Administrative & Operations Support Professional
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Motivated operations and customer service professional with experience in transportation operations, dispatch support, administrative coordination, and customer relations. Strong background in resolving customer concerns, managing high-volume communication, and supporting organizational goals with professionalism and efficiency. Currently pursuing a Business degree with a concentration in Management and Leadership while maintaining a strong academic record.
Passionate about leadership development, community impact, ministry support, and creating opportunities that help others grow personally and professionally.
Transdev — Las Vegas, NV
2025–Present
Assist ADA Paratransit customers with ride scheduling concerns, service inquiries, and complaint resolution
Investigate trip issues using GPS tracking, dispatch notes, and routing systems
Provide professional written and verbal communication while maintaining empathy and compliance with policy
Support customers through transportation software transitions and operational updates
Coordinate with dispatch, operators, and leadership teams to improve service delivery
Thy Kingdom Come Ministries — Las Vegas, NV
2024–Present
Coordinate ministry communications, event planning, and administrative support
Assist with scheduling, leadership correspondence, registration, and volunteer coordination
Create flyers, programs, service outlines, and event materials
Support strategic planning for ministry growth and community outreach initiatives
2024–Present
Assist with dispatch coordination, logistics communication, and transportation operations
Develop training materials, operational procedures, and onboarding resources
Support customer communication and load coordination processes
Help organize administrative systems and workflow improvements
Bachelor of Science in Business with a Concentration in Management and Leadership
Maintaining a 4.0 GPA
Coursework focused on leadership, business communication, operations, and management
