Juwaynea Ford

Organized and dependable professional successful at managing multiple priorities with a positive attitude and accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.

Human Resources Specialist at NYS Office of General Services (2023-11 – Present)

• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into workplace culture.
• Conducted routine HR audits to ensure data accuracy in personnel files, transaction records, and state system.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Completed human resource operational requirements by scheduling and assigning employees.

Customer Service Representative at Emblem Health (2022-09 – 2023-07)

• Assisted customers in navigating company website and creating online account, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Actively listened to 50+ customers, handled concerns quickly and escalated major issues to supervisor.

Residential Advisor at Glenmont Job Corps (2021-11 – 2022-09)

• Conducted regular safety inspections to ensure compliance with housing policies and regulations.
• Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
• Developed and executed effective conflict resolution strategies to maintain harmonious residential atmosphere.
• Monitored common areas with 60+ students and enforced quiet hours, promoting respectful living environment for all residents.

Assistant Manager at Living Resources (2020-09 – 2021-11)

• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Promoted teamwork within workplace by encouraging collaboration among staff members.

Patient Administrative Associate at Albany Medical Center Hospital (2019-02 – 2020-09)

• Enhanced patient satisfaction by providing efficient and accurate administrative support to healthcare staff.
• Updated patient records accurately, ensuring all documentation was complete and up-to-date for proper medical care.
• Facilitated communication between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to billing or coverage.
• Verified patient insurance eligibility and entered patient information into system.

Outreach Phlebotomist at American Red Cross (2017-12 – 2019-01)

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Direct Support Professional at Center For Disability Services (2016-12 – 2019-01)

• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within residence.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

High School Diploma – Albany High School (2016-06)