Jyoti D Kadir

Achieved recognition for employing effective communication and sales strategies to enhance revenue. Delivered exceptional support to membership-based clients while swiftly addressing complaints. Executed order processing and product cross-selling to optimize service delivery.

Call Center Representative - Ellis Medicine Hospital - 1101 Nott St Schenectady NY 12308

(2026-07)

• Resolved patient inquiries efficiently, ensuring high levels of customer satisfaction.
• Managed multi-line phone system, directing calls to appropriate departments promptly.
• Documented patient information accurately in electronic health record systems.
• Collaborated with healthcare teams to facilitate seamless patient care experiences.
• Implemented process improvements, enhancing response times for patient queries.
• Led quality assurance efforts, monitoring call performance and providing feedback for improvement.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Relationship Advisor - Hudson Valley Federal Credit Union - 1925 Curry Road, NY

(2025-10 - 2026-06)

• Cultivated relationships with members to enhance financial literacy and engagement.
• Provided personalized financial advice to support members' banking needs and goals.
• Assisted members with account inquiries, transactions, and service requests promptly.
• Educated members on credit union products and services to promote benefits effectively.

Member Service Representative - First New York Federal Credit Union - Schenectady, NY

(2023-09 - 2025-10)

• Assisted members with account inquiries and service requests.
• Managed member documentation and ensured accurate data entry.
• Provided information about services and benefits to new members.
• Processed membership applications and updated records promptly.
• Supported team in resolving member issues through effective communication.
• Collaborated with colleagues to enhance overall member satisfaction.
• Maintained knowledge of company policies and procedures for efficient service.
• Engaged in training sessions to improve customer service skills consistently.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Answered incoming calls regarding membership benefits and services.
• Greeted customers in a friendly and professional manner.
• Enhanced member relationships by providing excellent service during each interaction.
• Performed cash handling duties such as deposits and withdrawals for members' accounts.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Helped members resolve account problems and navigate internal systems to handle routine needs.
• Handled customer complaints in an efficient and courteous manner.
• Presented and explained services and products to meet member needs.
• Resolved member issues by troubleshooting and offering tailored solutions swiftly.
• Collaborated with team members to streamline customer service processes effectively.
• Maintained accurate records of member interactions for compliance and quality assurance.
• Participated in community outreach initiatives to strengthen local financial awareness programs.
• Collaborated with colleagues from various departments in order to provide the best possible service experience for customers.
• Researched available products, services, rates and terms to identify appropriate options for clients.
• Updated customer records using a computerized database system when needed.
• Advised customers on how to use online banking platforms for efficient money management.
• Managed customer complaints effectively while ensuring timely resolution of issues.
• Monitored clients' portfolios to ensure compliance with regulatory requirements and industry best practices.
• Attended conferences or seminars as necessary in order to stay informed about changes in the banking industry.
• Provided support during new product launches by explaining features, benefits and usage instructions.
• Prepared regular reports detailing customer feedback, performance metrics and other relevant data.
• Provided guidance on investment options to help clients meet their financial objectives.
• Maintained accurate records of client interactions and progress towards goals.
• Created marketing materials such as brochures or flyers that promoted bank services or products.
• Assisted clients in the completion of paperwork required for investments or other transactions.
• Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to banking operations.
• Answered member questions about products and services.
• Maintained accurate records of member interactions and transactions.
• Provided guidance to members on how best to use products or services offered by the organization.
• Monitored compliance with organizational security protocols when interacting with members.
• Verified identity information on new accounts using established procedures.
• Assisted with the opening of new accounts and processed account maintenance requests.
• Delivered quality service by assessing, advising and assisting credit union members.
• Participated in team meetings to discuss customer service strategies and goals.

Administrative Associate - Lowes Home Improvement - Niskayuna, NY

(2019-09 - 2023-09)

• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
• Maintained company handbook to outline policies and provide insights to company mission and values.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Edited documents to improve accuracy of language, flow, and readability.

Cashier - Food Universe - Queens, New York

(2017-06 - 2019-04)

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Tallied cash drawer at beginning and end of each work shift.
• Performed cash, card and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

High School Diploma - Georgetown, Guyana (2014-05)