Kaden Edwards
Customer Service Leader | Barista with 4+ Years Experience | Shift Supervisor
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About
Hospitality-driven Shift Leader with over 4 years of experience in fast-paced food service and retail environments. Proven ability to lead teams, maintain high service standards, and create positive customer experiences. Skilled in multitasking, training team members, and handling high-volume operations with efficiency and attention to detail. Seeking an Assistant Manager position to continue growing in leadership and contribute to a high-quality, team-focused environment.
Experience
Shift Leader at Starbucks (2025-08 – Present)
- Supervise daily store operations and support team members during high-volume shifts
- Ensure consistent quality, speed, and customer service standards
- Delegate tasks and manage workflow during peak hours
- Resolve customer concerns professionally to maintain satisfaction
- Support training and onboarding of new team members
Barista at Starbucks (2021-09 – 2025-08)
- Delivered high-quality customer service in a fast-paced environment
- Maintained food safety and sanitation standards
- Prepared beverages with accuracy and consistency
- Recommended products and upsold items
- Collaborated with team members to ensure smooth operations
Sales Associate at Tilly's (2021-06 – 2021-08)
- Provided personalized customer service and product recommendations
- Handled cash transactions and operated POS systems
- Assisted with visual merchandising
- Supported team during high-traffic periods
Crew Member at McDonald's (2018-09 – 2021-07)
- Processed high-volume transactions efficiently
- Ensured customer satisfaction and resolved issues
- Maintained speed and quality during peak hours
- Received positive customer feedback
Education
– Glendale Community College 2020-2023
- Arizona State University (film & media studies) 2024-present
