KAhmed

Business Analyst / Business Systems Analyst with 10+ years of experience leading large-scale business transformation, government modernization, financial systems enhancement, and digital workflow automation initiatives across healthcare, public sector, financial services, and enterprise technology domains. Proven expertise in requirements elicitation, business process reengineering, GAP analysis, stakeholder management, solution design, Agile delivery, and enterprise application modernization. Extensive experience serving as a liaison between business stakeholders, executive leadership, SMEs, product teams, architects, developers, QA teams, and operations organizations to deliver complex technology solutions aligned with strategic business objectives.

Skilled in conducting JAD sessions, facilitating workshops, documenting business and functional requirements, developing use cases, user stories, workflow diagrams, process models, and translating business needs into scalable technical solutions. Demonstrated success leading multi-million-dollar digital transformation programs, including Unemployment Insurance modernization, financial systems modernization, billing and collections automation, case management platforms, and cloud-based enterprise applications. Strong background in requirements traceability, risk assessment, change management, root cause analysis, UAT coordination, release management, and production support.

Experienced in Agile, Scrum, SAFe, and Waterfall methodologies with a strong focus on business process optimization, operational excellence, compliance, and customer experience improvement. Adept at leveraging SQL, data analysis, KPI reporting, and business intelligence tools to drive data-driven decision-making and continuous process improvement.

Business Systems Analyst - Community First Bank of Texas

(2022-10)

Business Analyst supporting transformation initiatives at Community First Bank of Texas, specializing in core banking workflows, regulatory compliance, and system modernization. Experienced in process analysis, requirements development, and partnering with cross-functional teams to enhance operational efficiency and customer experience.

• Partner with Retail Banking, Deposits Operations, Lending, and Compliance teams to analyze current-state banking processes and identify opportunities to modernize legacy workflows, reduce manual effort, and improve customer experience across branch and digital channels.
• Conduct detailed business process reviews for core banking functions such as account opening, KYC/AML verification, loan origination, payment processing, and exception handling. Document gaps, inefficiencies, and regulatory risks to support transformation initiatives.
• Facilitate requirement-gathering workshops with branch managers, loan officers, risk analysts, and IT teams to define business needs for system enhancements, workflow automation, and data quality improvements.
• Develop comprehensive BRDs, FRDs, user stories, and process maps for enhancements to the bank's core system (Jack Henry/Fiserv), digital banking platform, and internal reporting tools.
• Collaborate with engineering and vendor teams to translate business requirements into technical specifications for system integrations, API enhancements, and data migration activities.
• Perform impact analysis for changes affecting customer data, transaction processing, regulatory reporting, and downstream systems such as fraud monitoring, GL posting, and credit risk scoring.
• Analyze operational metrics such as account opening turnaround time, loan processing cycle time, transaction error rates, and customer service SLAs to identify root causes and recommend process improvements.
• Lead root cause analysis for production issues related to ACH failures, deposit posting discrepancies, loan payment misapplications, and online banking outages. Document findings and coordinate remediation with IT and vendor partners.
• Support governance and compliance initiatives by ensuring new system changes align with FFIEC, FDIC, AML/KYC, and internal audit requirements. Maintain traceability from requirements to testing and production deployment.
• Manage project deliverables, timelines, and stakeholder communication for banking transformation initiatives including digital onboarding, automated loan decisioning, and enhanced fraud detection workflows.
• Participate in data-driven initiatives such as customer segmentation, credit risk modeling, and operational analytics by partnering with Data Engineering and Risk teams to define data requirements and validate outputs.
• Collaborate with third-party vendors, core banking providers, and internal business units to ensure smooth implementation of system upgrades, regulatory changes, and new product launches.

Business Systems Analyst - TCS (State of Oklahoma)

(2021-03 - 2022-09)

TCS is working on modernizing legacy Unemployment Insurance (UI) systems for the State of New York. We are integrating UI tax, benefits, and appeal functionalities into a single digital platform. Based on TCS's unique agile implementation methodology, we are working on building this modern UI system.

• Partnered with business stakeholders, cloud engineering teams, security architects, and product owners to gather, analyze, and document business and technical requirements for enterprise cloud transformation initiatives.
• Conducted business process analysis and gap assessments to identify opportunities for automation, operational efficiency, and infrastructure modernization across AWS and Azure environments.
• Facilitated stakeholder workshops, requirements elicitation sessions, and cross-functional meetings to define project scope, priorities, risks, and success criteria.
• Developed Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), process flows, use cases, and technical documentation supporting cloud migration and infrastructure projects.
• Collaborated with engineering teams to translate business requirements into scalable cloud solutions, ensuring alignment with organizational objectives and compliance requirements.
• Performed impact analysis, risk assessments, and business continuity evaluations for disaster recovery and resiliency initiatives supporting mission-critical healthcare applications.
• Analyzed cloud operational metrics, system performance trends, and utilization data to identify optimization opportunities and improve service delivery.
• Led root cause analysis activities for critical production incidents and collaborated with technical teams to implement corrective and preventive actions.
• Supported governance, compliance, and security initiatives by documenting controls, processes, and operational standards across cloud environments.
• Managed project deliverables, tracked milestones, monitored risks, and communicated project status to executive leadership and business stakeholders.
• Participated in AI/ML platform initiatives by gathering business requirements, defining operational processes, and supporting implementation of cloud-native AI solutions.
• Collaborated with vendors, business units, and technical teams to improve service quality, operational efficiency, and customer experience.

Business Systems Analyst - TCS (State of New Jersey)

(2020-09 - 2021-02)

Provides childcare solutions for the state of New Jersey. Project involves collaboration with state agencies to offer services allowing dependents immediate access to child support facilities via case creation, obligation creation and enforcement and implementation. Protech ensures technical assistance for the New Jersey state child support agency to provide continuous quality child support for the dependents.

• Served as Business Analyst supporting one of the largest state child support enforcement systems, providing business and production support for mission-critical financial applications.
• Acted as liaison between business users, technical teams, operations, and executive stakeholders to ensure successful delivery of system enhancements and issue resolution.
• Investigated complex financial system issues using SQL analysis, data validation techniques, and root cause analysis methodologies.
• Managed production support activities, analyzed user-reported incidents, and provided functional and technical solutions to business stakeholders.
• Authored Problem Analysis Reports (PARs), Change Requests (CRs), solution design documents, and technical specifications supporting system enhancements and regulatory changes.
• Gathered business requirements and transformed functional needs into detailed technical requirements, process flows, and system design artifacts.
• Developed use cases, workflow diagrams, sequence diagrams, and business process documentation supporting software development initiatives.
• Facilitated Joint Review Team (JRT) meetings and Operational Support Group (OSG) reviews to evaluate proposed solutions, prioritize enhancements, and resolve operational issues.
• Coordinated development, QA, UAT, and production support teams to ensure successful implementation of releases.
• Led User Acceptance Testing (UAT) plan

MBA - Management Information Systems - Lincoln University California