Kaia R

Highly detail-oriented administrative professional with a background in healthcare, education, and executive support.

Certified Professional

Coder (CPC) and Certified Billing and Coding Specialist (CBCS) with knowledge of ICD-10-CM, CPT, HCPCS Level II coding, medical terminology, anatomy, and healthcare documentation. Recognized for accuracy, organization, and maintaining confidentiality while managing complex administrative and healthcare-related records

Administrative Assistant at New Horizons Regional Education Center (2024-09 – Present)

• Maintain accurate electronic records and documentation while ensuring confidentiality
• Process invoices, payments, and financial documentation with a high degree of accuracy and attention to detail
• Utilize multiple database systems and Microsoft Office applications to manage records and generate reports
• Assist with document preparation, record maintenance, and administrative workflows requiring strong organizational skills
• Create and manage digital communications and educational materials while maintaining professional standards
• Answer high volume of phone calls and manage email correspondence

Server and Cook at Waffle House (2021-01 – Present)

• Experience in managing and training staff, ensuring efficient service and kitchen operation
• Demonstrated ability to handle high pressure situations and prioritize tasks effectively
• Skilled in providing customer service, resolving issues promptly, and ensuring satisfaction

Executive Assistant to Executive Director at Chesapeake Care Clinic (2023-01 – 2023-05)

• Prepared reports using healthcare data and administrative documentation
• Assisted with regulatory reporting and organizational compliance through National Association of Free and Charitable Clinics (NAFC) reporting
• Maintained confidential healthcare information in accordance with HIPAA standards
• Reviewed and updated organizational policies and procedural documentation
• Supported executive leadership by organizing records, preparing reports, and coordinating administrative projects
• Collaborated with clinical and administrative teams to improve operational efficiency

Student Nurse at Sentara Norfolk General Hospital (2021-01 – 2021-05)

• Conducted health assessments, developed care plans, and assisted with patient education
• Documented patient information accurately using electronic health record (EHR) systems
• Reviewed clinical documentation to support continuity of patient care
• Applied knowledge of anatomy, physiology, medical terminology, and disease processes in clinical settings
• Collaborated with physicians, nurses, and interdisciplinary teams to ensure accurate patient documentation

Bachelors of Science in Allied Health Studies & Business Administration – Virginia Wesleyan University (2020-08 – 2024-05)