Kaitlyn Stott

Global program and project leader with 18+ years directing complex, multi-million-dollar delivery portfolios across Microsoft, BT, and Zurich Insurance in the US, Hong Kong, and Australia. Delivered $40M+ in annual value through infrastructure and transformation programs, cut resource effort 50% across 800+ accounts through data-driven dashboarding, and led teams of 60+ PMs and technical specialists to on-time, under-budget outcomes. Skilled at standing up PMOs from scratch, managing executive and client relationships simultaneously, and turning ambiguous mandates into measurable, KPI-tracked execution.

Transformation Director at Microsoft (2024-04 – Present)

Led enterprise transformation, embedding Agile, AI, and continuous-improvement practices across the HR organization and aligned to Microsoft frontier firm strategy.

• Redesigned the organization's rhythm of business around a fit-for-purpose Agile operating model, reducing decision latency and improving delivery consistency across 350+ people and 8 COE partner teams, leading the way for others.
• Introduced quarterly demand and capacity planning, improving forecast accuracy and enabling faster mobilization of resources and partner dependencies.
• Orchestrated the future state and change management, including coaching 6+ leaders and leading multiple teams on Agile practices, creating a self-sustaining internal coaching model.

Business Management Director, Azure Strategy and Planning at Microsoft (2021-12 – 2024-04)

• Built a strategic planning and OKR framework for Azure engineering leadership, automating quarterly planning and streamlining customer insight and metric tracking.
• Governed the planning rhythm of business and delivery standards across 8 engineering organizations, aligning dependency management, product roadmaps, and continuous planning and integration practices.
• Designed change management strategies that increased OKR and the adoption of standards across product owners and engineering teams' organization wide.

Global Program Director, Customer Account Management at BT (2019-08 – 2021-07)

Led global program delivery across networking, cloud contact center, and voice services for a major global enterprise account, managing 12 PMs and technical specialists across blended onshore/offshore teams.

• Delivered $40M+ in annual value through new infrastructure services and streamlined delivery processes.
• Cut resource effort 50% across 800+ accounts by building an enterprise-wide customer-journey dashboard, later adopted across supporting functions.

Consulting Lead, Customer Experience at BT (2015-08 – 2019-08)

Served as Chief of Staff to the practice VP, orchestrating the consulting operating model and translating long-term vision into an actionable client and sales engagement plan.

• Built a $4.5M consulting pipeline that pulled through $20M+ in product portfolio revenue.
• Recruited and led 30+ CX consultants across the Americas, establishing the practice from the ground up.

Project Director at BT (2013-10 – 2015-08)

Directed a global cloud contact center program for a major airline client, leading 30+ PMs and technical resources across multiple regions to deliver efficiency gains across global sites.

• Built and led a regional PMO overseeing a cost transformation program across facilities, people, and suppliers, delivering 20-25% business efficiency gains.

Project Portfolio Director at Zurich Life Insurance (2011-09 – 2013-09)

Led a $10M+ business and technology project portfolio delivering $50M+ in benefits, overseeing 60+ PMs and technical resources across the AMEA region.

• Established a new business entity in Singapore, including target operating model design, recruitment, and licensing workstreams, partnering directly with the CEO and regional leadership.
• Built regional project management capability as lead recruiter, trainer, and mentor in PM methodology and delivery standards.