Kami Ly

Provided front desk customer service and directed phone inquiries Created student IDs and maintained front desk materials Assisted clubs with equipment rentals and deposits

Student Life Internship at Elgin Community College (2026-06 – 2026-08)

• Provided front desk customer service and directed phone inquiries
• Created student IDs and maintained front desk materials
• Assisted clubs with equipment rentals and deposits
• Supported campus events through marketing, setup, staffing, and cleanup
• Organized records and provided administrative support to staff

BDC Representative at McGrath Honda (2024-09 – 2025-10)

• Scheduled and confirmed customer appointments to support sales team operations
• Conducted follow-up communication to maintain customer engagement
• Maintained accurate records and documentation in CRM systems
• Assisted with customer inquiries and referrals, improving customer satisfaction

Data Entry Clerk (Seasonal) at Everly Health (2023-10 – 2023-12)

• Entered and maintained accurate records in company databases
• Scanned, organized, and archived documents for compliance and accessibility
• Assisted with shipping and logistics processes

Patient Access Representative at Mercy Health (2022-03 – 2023-09)

• Managed front desk operations, including patient services, visitors, and working phone lines
• Scanned organized and archived documents for compliance and accessibility
• Assisted patients with resources for insurance, billing assistance, & scheduling appointments
• Performed clerical duties including filing, data entry, and document organization
• Supported daily administration functions to ensure efficient office workflow

High School Diploma – Hoffman Estates High School (2020-06)