Kanesha Lloyd
Program Manager
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About
Results-driven Program Manager with 10+ years of experience leading cross-functional initiatives, optimizing operational workflows, and driving measurable performance improvements across logistics, e-commerce, and supply chain environments. Proven ability to manage large-scale programs, analyze operational KPIs, and lead teams of 50+ employees while delivering process improvements and data-driven insights for executive leadership.
Experience
Senior Operations Program Manager at Amazon (2021-2025)
Led operational programs supporting fulfillment operations processing 25,000+ packages daily.
- Led operational programs supporting fulfillment operations processing 25,000+ packages daily.
- Managed and developed a team of 50+ associates achieving 98% productivity KPI performance.
- Implemented workflow improvements that increased operational efficiency by 7–10%.
- Developed executive dashboards tracking 10+ KPIs including productivity, SLA compliance, and throughput.
- Reduced operational escalations by 18% through proactive risk monitoring and cross-functional coordination.
Program Operations Analyst at Amazon (2020 – 2021)
Analyzed logistics data and maintained performance dashboards for delivery operations.
- Maintained dashboards tracking delivery performance for 200+ daily shipments.
- Analyzed logistics data improving on-time delivery performance by 12%.
- Tracked service level agreements and program milestones across delivery teams.
- Standardized reporting processes improving reporting accuracy by 20%.
- Supported leadership with performance analytics used for workforce planning.
Operations & Logistics Program Coordinator at Darby Dental Supply (2017-2020)
Coordinated logistics and inventory programs supporting supply chain operations.
- Coordinated logistics and inventory programs supporting $5M+ annual supply chain operations.
- Led inventory reconciliation initiatives improving warehouse data accuracy by 15%.
- Generated operational reports evaluating inventory turnover and order fulfillment metrics.
- Collaborated with cross-functional teams across sales, warehouse, and procurement.
- Improved reporting processes reducing inventory discrepancies by 20%.
Education
Master of Business Administration in MBA – Grand Canyon University
Bachelor of Business Administration in Business Administration – LeMoyne-Owen College
