Karabo Tsepetsi
Helpdesk assistant
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About
Provided frontline technical and administrative support to students, faculty, and staff in a high-volume academic environment, assisting with access to and navigation of campus platforms including Banner, MyWCC, and WCC email systems, while responding professionally to in-person and phone inquiries.
Experience
Helpdesk assistant - Westchester Community College - Valhalla, NY
(2025-05 - 2026-01)
Provided frontline technical and administrative support to students, faculty, and staff in a high-volume academic environment, assisting with access to and navigation of campus platforms including Banner, MyWCC, and WCC email systems, while responding professionally to in-person and phone inquiries.
- Troubleshot login issues, password resets, multi-factor authentication, and basic system errors; clearly explained technical processes to users with varying levels of digital literacy; and handled sensitive student information with confidentiality in compliance with FERPA standards.
Paralegal Intern - St. Paul Law Firm, PLLC - White Plains, NY
(2025-09 - 2025-11)
- Conducted legal research using Westlaw and Lexis-based resources to support case preparation, statutory analysis, and attorney decision-making.
- Assisted attorneys with drafting legal documents, case summaries, and professional correspondence while maintaining strict confidentiality and compliance with legal ethics standards.
- Organized and managed case files supported client intake and litigation preparation and contributed to efficient law office operations through accurate document control and procedural support.
Au Pair/Nanny - Cultural Care Au Pair. - NY
(2022-02 - 2024-02)
Delivered comprehensive childcare and household support by safely transporting children to and from school and activities, planning nutritious meals and snacks, supervising playdates and extracurriculars, and fostering meaningful cultural exchange within an American host family environment.
Personal Assistant - PPS for Professionals. - Johannesburg, South Africa
(2021-06 - 2022-01)
Coordinated schedules and administrative operations by managing meetings and appointments, tracking deadlines, handling phone and email communications, drafting correspondence, preparing agendas, documenting meeting notes, and following up on action items.
Education
Associate of Applied Science - Paralegal Studies - SUNY Westchester Community College (2025)
