DriveTime • Remote • Full-time • 11/2024 - Present
Solutions Analyst II
- Oversaw business technology initiatives from planning through execution, ensuring projects were aligned with overall business goals and risk/compliance requirements.
- Acted as a liaison between finance, IT, and operations teams to ensure clear communication and successful implementation of new initiatives and system changes.
- Led cross-functional workshops to gather business requirements, identify gaps, and align on strategic priorities, directly supporting initiatives tied to profitability and process efficiency.
- Delivered training sessions to employees on software upgrades, and best practices, ensuring that all team members were equipped to utilize tools effectively.
Alamo Group, Inc. • Seguin, TX, USA • Full-time • 03/2020 – 11/2024
IT Business Analyst
- Led documentation efforts for business processes, helping standardize practices and reduce operational inefficiencies.
- Partnered with stakeholders and IT teams to test and implement ERP system upgrades, improving financial reporting accuracy and data visibility across business units
- Fostered strong business relationships with key stakeholders to address operational challenges and implement system solutions.
- Facilitated UAT, user training, and post-implementation support to ensure smooth transitions and stakeholder satisfaction.
Randolph Brooks Federal Credit Union • Live Oak, TX, USA • Full-time • 09/2016 - 03/2020
IT Business Analyst
- Developed and maintained detailed work plans, assigning tasks to project team members and managing resource allocation effectively.
- Coordinated release planning and deployment activities including end-user testing and sign-off, change management process, deployment updates and root cause analysis where needed.
- Monitored project performance, identifying areas of improvement and making necessary adjustments, resulting in a 15% increase in on-time project delivery.
- Documented business requirements and processes, translating complex technical needs into clear and actionable project specifications.
