Experienced Customers Service Specialist
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I have worked in Customer Service for over 30 years
APRIL 2021 – FEB 2023
CUSTOMER EXPERIENCE ASSOCIATE, UPSTART
Contractor from 4/10/21-12/13/21
Responding to Upstart, Finwise & PBU applicants via email regarding loan application
-Application Onboarding questions
-Technical Issues with Upstarts website and/or application flow
-Uploading Documents
-Uploading Fax
Assisting applicants via phones, general support and escalated calls for FTE and TPUSA Tier 2 and
Assist with nesting of new hires CE Associates and TPUSA
FEBRUARY 2019-APRIL 2021
RECOVERY SPECIALIST, ALLIANCE DATA SYSTEMS
Prevent Loss and Gain Profitability on charged off recovery retail accounts. Responsible for contacting customers via phone to collect the balance in full. Negotiating payment arrangements, verifying employment, locating property, reviewing credit reports. Applying payments
MARCH 2016-DECEMBER 2018
LOAN COLLECTOR, RELIANT CAPITAL SOLUTIONS LLC
Contacting Customers via phone to set up arrangements on defaulted federal student loans.
Enrolling customers into federal rehabilitation programs. Verifying employment and submitting wage garnishment
MARCH 2013-DECEMEBER 2016
STUDENT LOAN COLLECTOR, IQOR INC
Responsible for collecting on defaulted federal student loans via phone. Locating customers employment, initiating wage garnishment, establishing/negotiating payment arrangements and setting customers up on rehabilitation programs. Also, assisted in A/P, A/R generating invoices and applying payments.
MAY 2009-JANUARY 2013
COLLECTOR, MRS BPO INC
Contacting customers via phone, negotiating payment arrangements on past due Visa/ MasterCard/ American Express accounts. Assisting A/P, A/R departments in invoicing and applying payments.
I graduated in 1986 from high school. I have not had any more education, only experience.
