Karn Palmer

I have worked in Customer Service for over 30 years

APRIL 2021 – FEB 2023

CUSTOMER EXPERIENCE ASSOCIATE, UPSTART

Contractor from 4/10/21-12/13/21

Converted 12/13/21

Responding to Upstart, Finwise & PBU applicants via email regarding loan application

-Application Onboarding questions

-Technical Issues with Upstarts website and/or application flow

-Uploading Documents

-Uploading Fax

Assisting applicants via phones, general support and escalated calls for FTE and TPUSA Tier 2 and

Tier 3

Assist with nesting of new hires CE Associates and TPUSA

FEBRUARY 2019-APRIL 2021

RECOVERY SPECIALIST, ALLIANCE DATA SYSTEMS

Prevent Loss and Gain Profitability on charged off recovery retail accounts. Responsible for contacting customers via phone to collect the balance in full. Negotiating payment arrangements, verifying employment, locating property, reviewing credit reports. Applying payments

MARCH 2016-DECEMBER 2018

LOAN COLLECTOR, RELIANT CAPITAL SOLUTIONS LLC

Contacting Customers via phone to set up arrangements on defaulted federal student loans.

Enrolling customers into federal rehabilitation programs. Verifying employment and submitting wage garnishment

MARCH 2013-DECEMEBER 2016

STUDENT LOAN COLLECTOR, IQOR INC

Responsible for collecting on defaulted federal student loans via phone. Locating customers employment, initiating wage garnishment, establishing/negotiating payment arrangements and setting customers up on rehabilitation programs. Also, assisted in A/P, A/R generating invoices and applying payments.

MAY 2009-JANUARY 2013 

COLLECTOR, MRS BPO INC

Contacting customers via phone, negotiating payment arrangements on past due Visa/ MasterCard/ American Express accounts. Assisting A/P, A/R departments in invoicing and applying payments.

I graduated in 1986 from high school. I have not had any more education, only experience.