Rayan Abdalla

I have excellent verbal and written communication skills. Also, I’mable to identify and resolve customer issues using my problem-solving skills. I’m an active listener when it comes to customer needs.I’m empathetic and able to understand customer concerns. Also, I have excellent computer literacy (e.g., typing speed, navigating software). I’m able to work in a fast-paced environment. Also, I’m determined in accomplishing my goals.

SBA Communications Hilliard, OH (Remote)

Customer service representative   03/2020 - 10/2022

· Answered customer questions about SBA loans and grants. Also, I helped customers check their loan status.

· Gathered information for the loan application.

· Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.

· Researched and corrected mistakes in applications for clients

· Reviewed file documentation for missing information

· Met loan application deadlines.

· Processed loan applications and disbursements, ensuring accuracy and compliance.

· Prepared legal documents

· Interviewed applicants to gather personal and financial information.

· Filed and saved loan or grant records, reviewed customer accounts, and presented repayment schedules.

· Addressed customer inquiries and corrected application errors to meet deadlines.

Associate degree in Science