Karrisa Conner

Dynamic Marketing and Communications Specialist with experience crafting compelling narratives across digital newsletters, social media, websites, and executive speeches. Skilled at analyzing audience data and market trends to optimize engagement and ensure absolute message consistency across complex platforms. A fast-paced problem solver with a background in navigating strict operational protocols and managing high-stakes stakeholder communications.

E-Commerce Specialist at T3 Toner, LLC (2025-01 – 2025-10)

• Managed product listings and marketing content across Amazon, eBay, Walmart Marketplace, and Newegg, ensuring accuracy in pricing, messaging, and product positioning
• Conducted competitive pricing and market research to form promotional strategies and improve sales performance
• Supported execution of marketing campaigns through monthly email newsletters using Klaviyo
• Engaged with customers via live chat using eDesk; Tracked feedback to identify trends and form business decisions

Family Care Leave at Family Care Leave (2023-07 – 2024-12)

Dedicated time to managing private family health matter

Customer Service Representative at Ribbons Galore (2022-09 – 2023-06)

• Processed and prepared customer orders while maintaining accurate product and inventory data
• Managed customer communications across phone, email, chat, and in-person channels
• Updated and created product listings for Walmart wholesale platforms, supporting online merchandising efforts

Customer Engagement Specialist at Karen Birmingham Naked Wines (2022-05 – 2022-10)

Contract Role

• Improved brand messaging, customer engagement, and profits by crafting tailored responses to customer reviews
• Analyzed customer sentiment and escalated complex issues to leadership as needed
• Collaborated with owner on social media content creation, supporting overall marketing initiatives

Marketing/Operations Specialist at Ameriprise Financial, LLC (2021-09 – 2021-12)

Temporary role

• Supported marketing/operational projects and implemented a client gift giving system in a fast paced office
• Assisted with webinars, CRM management, marketing communications, and speech writing

Financial Success Coordinator at My Secure Advantage (2021-03 – 2021-05)

Temporary role

• Managed inbound communications, provided eligibility and benefits information, and scheduled client appointment
• Created training checklist to improve internal processes; Entered/maintained accurate data across internal systems

Client Service Representative at First Tech Federal Credit Union (2019-09 – 2020-11)

Performed problem resolution/operational support in a busy financial setting: resolved account issues, helped with online banking, identified/escalated issues as needed; navigated swiftly and accurately between multiple databases

• Utilized a variety of software: Salesforce/Omni, DNA, CO-OP, LexisNexis, Zelle, DocuSign, MasterCard Connect, PEGA
• Moved from contract role to permanent role 01/2020, transitioned to a remote work location role 08/2020

Sales and Marketing Executive at BIOSRX (2018-11 – 2019-05)

• Generated/managed leads through outbound reach (35-40 calls/day) and networking efforts
• Developed marketing assets, including HubSpot landing pages and social media content; Maintained CRM data and tracked lead progression using Asana; Conducted market research and prospect analysis

Website Design at Capital Divers (2017-06 – 2017-08)

• Designed website using WordPress CMS; Produced detailed personas using research and market analysis

Bachelor of Science in Communications-Integrated Media Arts and Studies – Ohio University (2018-05)