Karys Roa

Bilingual English–Spanish professional experienced in corporate account management, project coordination, B2B operations, and information management.

Background includes managing corporate client relationships, leading departmental teams and projects, coordinating international shipping and logistics, and providing user onboarding, training, and ongoing support on SaaS platforms. Skilled in stakeholder communication, cross-functional coordination, issue resolution, process standardization, and continuous improvement. Brings analytical thinking, a human-centered approach, and multicultural adaptability, supported by ongoing professional development and the practical application of digital tools, including generative AI.

Holds a Bachelor’s degree in Library and Information Science.

Administrative Coordinator at Tech-Sonic, Inc. (2022 – Present)

• Manage domestic and international B2B orders for spare parts and tooling, coordinating shipments, production follow-up, and client communication.
• Prepare invoices and export documentation, including packing lists, customs forms, and certificates of origin.
• Provide bilingual communication in English and Spanish, coordinating with multicultural teams, clients, and shipping partners across time zones to resolve operational issues.
• Maintain inventory records, track usage, prepare replenishment requisitions, and support leadership with administrative coordination.
• Applied generative AI tools to improve information organization, workflow efficiency, and day-to-day operational problem-solving.

Operations Coordinator, Part-Time at Sanos Counseling (2023 – Present)

• Onboard and train therapists and staff in using SaaS platforms for practice management and insurance-related tasks (SimplePractice and Availity), explain day-to-day workflows, and provide ongoing user support.
• Support documentation audits and document control within the platform.
• Coordinate wellbeing programs, workshops, community outreach, and bilingual health education.

Manager, Documentation and Information Processing Department at Simón Bolívar University (2008 – 2014)

• Led digitization and automation projects for institutional archives, including internal databases and an online knowledge repository.
• Worked with academic departments and users to understand their needs and improve information systems and services.
• Supervised a team of professional and technical staff and managed the department’s annual budget, operational plans, and project schedules.
• Prepared management reports and organized technical workshops.

Senior Account Manager — Corporate Health Services at Planinsa (Health Services Administrator) (2004 – 2008)

• Managed a portfolio of 15 large corporate clients, serving as their primary contact for company health plans.
• Worked with client executives and plan administrators to understand needs, coordinate requests and adjustments, and resolve issues with internal teams.
• Supported client meetings to review health plan performance, risk indicators, pricing, and contract renewals.
• Delivered on-site presentations to explain how the health plans worked and encourage responsible use, adapting communication for executives, managers, and employees.

Bachelor’s Degree in Library and Information Science – Universidad Central de Venezuela