Keely Western

Personable and organized with strong ability to manage multiple tasks and deadlines effectively. Understanding of project lifecycle. Committed to delivering successful project outcomes through collaboration and problem-solving.

Project Manager at N. Wasserstrom (2024-10 – 2026-07)

• Handle franchisee complaints professionally and resolve issues on a case by case analysis.
• Led cross-functional teams to deliver projects on time and within budget.
• Work directly with internal teams to provide excellent customer service but also to build rapport and company pride.
• Travel to locations to ensure proper delivery and receipt of equipment, complete inventory and correct any issues while on site.
• Developed project plans, schedules, and resource allocations for successful execution.
• Process change orders, credit memos, debits, customs documents, invoices and order verification reports as needed.
• Create weekly reviews for team using excel to Record change requests made from store locations.
• Entered customer data into the CRM system and processed orders using ERP Syteline.
• Coordinated with freight services to ensure timely and accurate shipments to customers.

Senior Account Coordinator at N. Wasserstrom (2024-01 – 2024-10)

• Provided administrative and coordination support for team members across various business units within the client account management department.
• Entered customer data into the CRM system and processed orders using ERP Syteline.
• Monitored orders throughout the fulfillment process to meet critical deadlines and ensure accuracy.
• Collaborated with cross-functional departments to resolve issues, escalating as necessary

Associate Claims Specialist II at Nationwide Mutual Insurance (2017 – 2022)

• Delivered outstanding customer service by assessing and fulfilling customer needs.
• Managed and reviewed member estimates for replacements and repairs with precision.
• Handled incoming property claims and coordinated necessary services promptly.

Claims Processor II at Nationwide Mutual Insurance (2016 – 2017)

• Delivered outstanding customer service by assessing and fulfilling customer needs.
• Managed and reviewed member estimates for replacements and repairs with precision.
• Handled incoming property claims and coordinated necessary services promptly.

Customer Service Representative II at Nationwide Mutual Insurance (2015 – 2016)

• Processed incoming auto and property claims and arranged necessary services.
• Achieved first-call resolution for customer inquiries, enhancing satisfaction.
• Assisted department trainers with both new hire and ongoing training programs.

Bachelor of Science in Criminology – The Ohio State University (2010-12)