Kashif Riaz

Diversified experience spanning over 10 years in major industries (Cellular & Banking). A dynamic senior corporate commercial professional with ability to adapt to varying business environments in leadership positions. Proven track record of achieving results in intensely competitive multi operator environments.

Holding corporate portfolios of leading telco companies. Handled multiple complex Retail/Corporate (direct and indirect) set up and running projects. Strong interpersonal, and presentation skills. Ability to formulate positive internal and external relationships with people of diverse cultures.

Objective: Seeking a challenging position to utilize commercial, financial, and strategic and leadership abilities, whilst enhancing personal and professional development.

Cashier - Barham Inc

(2022-08)

• Greet customers and answer questions about prices, directions & products.
• Process cash, debit, credit card payments accurately.
• Operate the cash register, count the drawer, cash vault & balance the store on daily basis.
• Authorize fuel pumps and process lottery or tobacco sales.
• Monitor inventory and report low stock to management.

Shift Lead - Walgreens

(2023-01 - 2026-02)

• Provides customers with courteous, friendly, fast & efficient service.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager.
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Completes resets and revisions as directed.
• Provides customer services in photo area.
• Assumes web pick up responsibilities.
• Complies with all company policies and procedures.
• Responsibility by identifying shrink and ensuring a safe environment for both employees and customers.
• Answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.

Retail Associate - TJX Marshalls

(2022-10 - 2022-12)

• To arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries regarding Marshalls goods and services.
• Other job duties include monitoring fitting room areas and assisting cashiers during busy shopping hours.

Regional Head Retail Customer Services/Admin/Sales Analysis (North) - Ufone (An EITISALAT/PTCL Telecom Company) - Islamabad-Pakistan

(2018-05 - 2021-05)

• Managing Team of 6 persons who are directly in report.
• Regional Business Analysis, identification of Gaps and recommend execution plan
• Presentation to Management for on-going projects & performance of Regional Team
• EVC & BVS Retail Activation and Expansion
• SO Management (Route management completion, hiring of SOs, route management through WFM).
• Setting Timely FCA, Recharge and MFS targets + Promos
• Monitoring & make sure all assigned targets are executed in given timeline
• Coordination with internal & external stakeholders
• Coordination with Regional Team for day to day ops

Regional Head Enterprise Sales/ Government & Public Sector Projects (North) - Ufone (An EITISALAT/PTCL Telecom Company) - Islamabad-Pakistan

(2008-01 - 2017-05)

• Managing a portfolio of around 600 corporate companies with approx revenue of Rs 15 million
• To ensure customer satisfaction
• Retention of acquired accounts with consultative approach by offering smart solutions
• Ensuring monthly sales targets from existing portfolios nationwide + new acquisitions
• Responsible for upsell / cross sell from existing portfolios
• Developing strong relationship and bonding with customer through customer contact
• Responsible for making corporate sales & service strategy
• Hiring, Training & Development of the teams
• Managing a team of 03 Assistant Managers & 14 Corporate Relationship Managers
• Focus on providing customized / business solutions to corporate companies which includes M2M / Fleet Management & Reporting dashboards etc
• Ensure customer retentions and kept churn rate less than 1% nationwide
• Responsible for all operational activities of North region (Jhelum, AJK, North Frontier, Rawalpindi/Islamabad).
• Responsible for all operational activities of MFS across Pakistan
• Responsible for all operational activities of Service Centers, Franchise Support & Corporate Services of North region (Jhelum, AJK, North Frontier, Rawalpindi/Islamabad). Responsible for bringing on-board new corporate business and retention/services of existing corporate accounts.

Assistant Service Manager North - United Bank Limited - Islamabad-Pakistan

(2004-05 - 2004-12)

A senior member of a team of professionals who started a journey to bring world-class service standards and implement Quality measures in one of the biggest financial institute of Pakistan, comprising of 10,000 staff members and over 900 branches across the globe.

• This included Branch improvement program, developing and redefining all banking processes, implementing Quality measures, training staff, starting cross functional forums, resolving staff and customer issues, implementing reward & recognition program and providing service to consumer asset products.

Management Trainee - Muslim Commercial Bank Limited - Rawalpindi-Pakistan

(2002-04 - 2003-03)

• Worked as Management Trainee in Cantt branch, Dealt with customers and execution of different transactions and issues related Branch Banking Operations.

Master in Business Administration - Finance - Canadian School of Management