Server/Hostess at First Watch (2024-10 – Present)
- greeting customers, taking orders, serving food and drinks, and ensuring customer satisfaction.
- handle payments, communicate with kitchen staff, and maintain a clean and organized work area
- Recommended and promote items to satisfy customer
- Precise knowledge of menu and menu items to ensure safe and wonderful meals.
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Consistently earned positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Implemented upselling techniques resulting in an increase in average check size
- Suggested daily specials based on fresh ingredients available resulting in increased sales
- Trained new staff members on restaurant procedures, menu items, and customer service standards
Bartender/Server at three point (2024-09 – Present)
- Mixology & Recipe Memorization, extensive knowledge of classic cocktails, specialty cocktails, shots & more!
- POS System & Cash Handling: Accurate drawer balancing, processing high-volume transactions, and cash drops, Hands-on experience with systems like Toast and, Aloha.
- Safe food handling, inventory management, opening/closing duties, and keg/tap line cleaning, ability to detect fake IDs, monitor alcohol consumption, and manage intoxicated patrons.
- Customer Service: Providing welcoming, personalized guest experiences, and conflict resolution.
- Multitasking & Prioritization: Working effectively in high-pressure, fast-paced environments. Using two hands at all time
- Upselling: Promoting premium spirits, specialty drinks, and food items to boost sales.
- Team work: Coordinating with waitstaff, barbacks, and management to ensure smooth operations
Dog Hotel at Bark nona (2023-01 – Present)
- i attend to groups of dogs needing to pay attention to every move and action to keep dogs safe.
- i prepare and feed dogs give them food and water when needed
- clean and deep sani
General Manager at DiPasqua Enterprises (2023-03 – 2024-11)
Count and maintain a weekly inventory as well as order weekly truck order. Manage food cost, money handing/ bank deposits. Organize back of house, front of house and have extensive servsafe training and daily practice.
I maintain over 15 employees doing scheduling. All weekly paperwork such as payroll, tips, coupon matching, sale growth and decreases, inventory. During all shifts train and constantly watch and follow up coaching all employees on procedures.
Plan and host meetings, decorating and creating great environments. Running tests on new menus, practices, handle feedback/ complaints/ communication within corporate and store level. Extensive hospitality experience, giving 100% best attitude at every moment, handing disputes.
Making guests happy 100% of the time. Marketing, to gain and increase sales within store levels.
Shift Manager at McDonald's (2021-03 – 2023-01)
I was able to continuously perform great customer service and provide my support to my staff and coworkers and customers making sure every one left with the best quality best experience.
- Responsible for taking orders in the front of the store as long as orders in drive through, making sure I use the ask-ask-tell method to insure 100% accuracy at all times
- front counter and back cash, cash handling, handing costumers money and change
- prepared customers orders with everything correctly given to them and helped with any questions or concerns. getting them everything they need.
- Cooking and preparing the food in the kitchen. Making the food with the best quality for the fastest times, getting every sandwich made properly out fastly to the front service.
- keep a clean and neat store
- prepare and serve iced drinks, hot drinks, ice cream and milkshakes
Manager at McDonald's
