Katelyn Pierson

Business administration graduate with a minor in Marketing and Digital Media Marketing and experience in client relationship management, business development, and operations. Manage 30+ client accounts, lead a team of 10+ employees, and process 148+ invoices monthly. Generated new client opportunities through outreach by phone, email, and social media.

Passionate about building strong relationships and helping businesses grow, and eager to bring that drive to a business, sales, or marketing role.

VP of Administration at Secure Testing Services LLC (2025-02 – Present)

• Serve as primary point of contact for 30+ client accounts, managing the full relationship to drive satisfaction, retention, and long-term partnerships
• Partner with executive leadership to identify growth opportunities, streamline workflows, and improve the customer experience
• Manage monthly billing operations, processing 148+ invoices with accuracy to support consistent revenue
• Lead a team of 10+ field employees through hiring, onboarding, training, scheduling, and daily guidance
• Coordinate 45–50+ appointments weekly, balancing client priorities with team availability to deliver reliable service
• Maintain compliance with DOT regulations while keeping communication clear between clients, collectors, laboratories, and internal staff

Operations Manager at Secure Testing Services LLC (2024-08 – 2025-02)

• Generated new client opportunities through outbound outreach by phone, email, and social media
• Researched market trends and competitor activity to identify new business opportunities
• Booked introductory meetings between prospective clients and leadership to build the sales pipeline
• Collaborated with marketing and operations teams on service delivery and growth initiatives
• Coordinated employee onboarding and resolved day-to-day operational issues

Bachelor of Business Administration, Minor in Marketing and Digital Media Marketing – University of Lynchburg (2020-08 – 2024-05)