Corey Gilpin

Experienced administrator, IT project manager, and behavioral health professional with more than 20 years of combined experience in technology support, business administration, data management, compliance, client services, and program operations. Proven ability to manage complex administrative functions, improve technology processes, troubleshoot hardware and software issues, analyze data, maintain electronic records, and support organizational systems. Experienced with Windows Server environments, networked printers/plotters, Microsoft Access, online applications, scanning systems, and staff technology support.

Strong background in quality assurance, documentation, regulatory compliance, stakeholder communication, problem-solving, and managing multiple priorities.

Administrative Officer at New Directions for Broken Families (NDBF) (2011-05 – Present)

• Provide administrative and operational support to organizational leadership and carry out board-directed policies and initiatives.
• Monitor organizational participation, address operational concerns, and assist with crisis response and continuity needs.
• Communicate with current and prospective clients, referral sources, vendors, and community partners regarding services and service quality.
• Conduct chart and documentation reviews, prepare compliance reports, and investigate records for accuracy and potential irregularities.
• Collect, organize, and analyze operational/client data to assist with resolving service issues, complaints, and quality concerns.
• Support electronic documentation, reporting, information management, and administrative workflows across organizational functions.

Administrator at New Directions Community Outreach Services (NDCOS) (2008-06 – Present)

• Direct administrative oversight of business functions supporting agency operations and community-based services.
• Manage quality and compliance review of client records and documentation to support complete, accurate, and timely records.
• Create, coordinate, and evaluate client programs with emphasis on quality assurance and client/referral-source satisfaction.
• Coordinate improvements to automated financial and management information systems and assist with technology-related process enhancements.
• Communicate with clients, referral sources, vendors, and community partners regarding services, operational needs, and quality standards.
• Support electronic information systems, documentation workflows, reporting, data management, and administrative problem-solving.

Turnaround Specialist at ATIBA (2008-03 – 2009-04)

• Provided youth counseling and case-management support focused on behavioral and functional needs.
• Developed individualized treatment plans, quarterly reports, discharge documentation, and daily progress notes.
• Maintained accurate case documentation and supported quality and compliance requirements.
• Collaborated with social workers, FAPT members, probation officers, and other stakeholders.
• Served as a client advocate and coordinated services, emergency responses, and wraparound supports.
• Ensured compliance with Medicaid, licensure, and organizational professional standards.

IT Project Manager at Federal Government / Virginia State University (2006-06 – 2009-12)

• Provided technology support and troubleshooting for hardware, software, and user-reported technical issues.
• Evaluated, enhanced, and created technology-support processes designed to improve operational efficiency.
• Provided advanced troubleshooting and developed solutions for escalated hardware and software problems.
• Worked with a variety of online applications and supported users with technology-related needs.
• Managed network and local printers/plotters and supported related operational technology.
• Provided technical expertise in Windows Server environments and related technologies.

Community Practitioner at Strong Foundation Youth Initiative (2007-03 – 2008-03)

• Provided intensive in-home services to youth and families and supported positive family interactions.
• Developed individualized treatment plans and ongoing treatment documentation.
• Applied behavioral-modification strategies and coordinated enrichment activities.
• Assisted families with conflict resolution and development of healthier home dynamics.
• Established wraparound resources and coordinated with parents and service providers.

Therapeutic Day School Counselor / Teacher at The Lead Center (2005-05 – 2007-08)

• Maintained supportive relationships with students, parents, colleagues, and community partners.
• Analyzed data and assisted in developing analysis queries for departmental use.
• Monitored client progress and maintained treatment-related documentation and reports.
• Conducted individual and group therapy addressing anger management and problem-solving.
• Collaborated with school administrators, teachers, parents, and community service providers.
• Developed and reviewed individual service reports, monthly reports, and progress notes for quality and compliance.

Graduate IT Project Manager at Virginia State University (2003-06 – 2005-05)

• Supervised course-evaluation assistants and student workers.
• Conducted data analysis and developed reports and forms using Microsoft Access 2002 and Bubble Publishing scanning software.
• Provided IT support to staff and assisted with technology-related issues.
• Analyzed financial and operational information while managing multiple projects and competing priorities.
• Supported planning and process-improvement efforts designed to improve efficiency and reduce overhead.

Deputy Sheriff at Richmond Sheriff's Office (2003-11 – 2004-01)

• Provided security and community services within the Richmond City Jail.
• Conducted interviews, gathered and preserved evidence, prepared reports, and supported investigations.
• Responded to emergency situations and exercised sound judgment in field operations.
• Coordinated with other law-enforcement agencies regarding investigations and apprehension activities.

Forensic Mental Health Technician at Central State Hospital (2000-11 – 2003-06)

• Provided direct care and support to individuals with mental health and behavioral needs in a forensic setting.
• Documented client observations, behavioral patterns, activities, and pertinent health information.
• Monitored and escorted patients and assisted with daily living and personal hygiene needs.
• Reported behavioral observations to medical staff and participated in treatment-related activities.

M.S. in Education Technology – Virginia State University (2006-05)

B.S. in Business Management, Minor in Psychology – Virginia State University (2003-05)