Katherine Edwards

Results-oriented professional with over 24 years of experience in Customer Relationship Management and high-volume client communication. Expert in Documentation Management and coordinating complex logistics to ensure seamless service delivery. Committed to maintaining a professional tone while resolving client issues.

Media Sales Consultant - VALPAK - Charlotte, NC

(2021-08 - 2025-12)

• Responded to client inquiries regarding print advertising performance and adjusted marketing strategies to meet evolving local business needs.
• Maintained detailed client records using Salesforce CRM to ensure accurate documentation management and timely follow-up for all accounts.
• Communicated complex media options to clients, acting as the primary point of contact to resolve service delivery issues and booking changes.
• Managed a high volume of client communication, delivering professional email support and phone support to develop long-term relationships.

Realtor/Broker - HELEN ADAMS REALTY - Charlotte, NC

(2015-11 - 2019-08)

• Coordinated multiple suppliers and vendors, including inspectors and contractors, to ensure a seamless service delivery experience for home buyers and sellers.
• Resolved transaction-related issues and itinerary changes during the closing process, ensuring smooth and timely completion of real estate deals.
• Managed documentation management workflows for legal paperwork, maintaining 100% compliance with industry standards and ticketing-style deadlines.
• Maintained high-level client relations by providing personalized vacation-planning style property advice and post-transaction support.

Senior Account Executive - CLEAR CHANNEL RADIO - Charlotte, NC

(2004-01 - 2013-08)

• Maintained strategic client relations with city government and corporate recruitment sectors, delivering exceptional customer support to increase revenue.
• Responded to diverse client needs by developing tailored marketing plans that functioned as comprehensive itineraries for media campaigns.
• Communicated across internal departments to coordinate high-volume media placements and ensure seamless delivery of advertising services.
• Resolved service delivery issues by utilizing CRM software to track interactions and documentation throughout the client lifecycle.

Campus Events Publicity Director - UNCC - Charlotte, NC

(2000-01 - 2003-08)

• Communicated event details to the campus community through print and video production, enhancing overall engagement and communication efficiency.
• Responded to inquiries from student groups and faculty, providing professional email support to coordinate event publicity efforts.
• Coordinated with multiple internal stakeholders to maintain project timelines and resolve logistical challenges in event scheduling.
• Maintained documentation management for all publicity assets, ensuring brand consistency across all marketing channels.

Marketing Director - WENDWOOD FACIAL PLASTIC SURGERY - Charlotte, NC

(1997-05 - 2000-01)

• Maintained patient communications and responded to inquiries to increase the patient base, enhancing long-term relationship building.
• Communicated with patients via phone support and email support to facilitate service delivery and appointment management.
• Coordinated with third-party vendors to develop marketing collateral and website content, ensuring seamless practice visibility.
• Resolved scheduling conflicts and managed documentation for patient outreach seminars, providing professional support throughout the process.

BA - English - University of North Carolina at Chapel Hill