Shakarow Row
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About
Peer Supervisor & Case Management Specialist | Behavioral Health Leader | Empowering Teams and Improving Client Outcomes
Experience
· Led transition support for 65+ clients, ensuring smooth reintegration and long-term stability.
· Conducted assessments and developed personalized service plans, driving recovery and housing stability.
· Developed and implemented employee engagement initiatives to enhance workplace morale and productivity
· Facilitated communication between departments to ensure alignment on company goals and initiatives.
· Supported the development of a comprehensive communication strategy to enhance internal messaging.
· Organized community outreach programs to strengthen company presence and employee involvement.
· Implemented customer journey mapping to identify needs and improve satisfaction scores.
· Utilized CRM software to track and resolve customer issues efficiently.
· Led training sessions on active listening and empathy for staff, enhancing overall customer experience.
· Developed tailored engagement strategies for different segments of the target audience to maximize impact.
· Coordinated assessments and discharge planning, utilizing electronic health records (EHR) for data tracking and continuity of care.
Education
Associates degree in substance abuse counseling
Associates degree in mental health human services
