Katherine Lambert

Bilingual (Spanish/English) Client Experience professional with 5+ years delivering high-touch, personalized service in luxury hospitality and administrative operations. Proven ability to manage complex client requests with discretion, coordinate cross-functional teams, and drive high satisfaction and retention. Strong organizational, problem-solving and process-improvement skills

Concierge at Luxury Condominium (2026-02 – Present)

• Delivered high-end personalized concierge services to residents and VIP guests, managing transportation, dining reservations and special requests in a luxury environment.
• Coordinated daily with maintenance, security, vendors, and internal teams to ensure seamless operations and high resident satisfaction.
• Handle sensitive administrative and client related concerns with professionalism and discretion, contributing to strong tenant retention.
• Support administrative and operational task in a fast-paced luxury environment.

Front Desk Clerk at Residence Inn by Marriott (2024-05 – 2025-03)

• Managed front office administrative operations: reservations, check-in/out processes, billing, and payment reconciliation using Marriott systems.
• Addressed guest concerns promptly and coordinated with other departments to achieve high satisfaction scores.
• Maintained accurate records, guest accounts, and documentation, achieving high guest satisfaction scores.
• Handled administrative tasks and maintained accurate accounts using Marriott systems.

Food and Beverage Supervisor at Residence Inn by Marriott (2023-06 – 2024-03)

• Led a team of attendants in daily food and beverage operations, ensuring efficient service and exceptional guest experiences.
• Managed inventory management, placed orders, and reduced waste while maintaining quality and cost control.
• Trained and mentored new staff on service standards, hygiene protocols, and operational procedures.
• Handled administrative tasks including staff recruitment, scheduling, reports, and quality control documentation.

Customs Trade Assistant at Conexion Cargo International (2018-01 – 2019-03)

• Prepared and reviewed import/export documentation, including commercial invoices, packing lists, and shipping documents.
• Supported customs clearance processes by ensuring compliance with international trade regulations and local requirements.
• Coordinated with freight forwarded, clients, and logistics providers to ensure timely shipment processing.

Bachelor's Degree in International Business – Universidad de Investigación y Desarrollo (2013-02 – 2018-09)