Katherine Trejo

Medical and dental administrative professional with experience supporting orthodontic, dental, oral surgery, dermatology, and community clinic operations. Skilled in patient coordination, scheduling, insurance verification, records management, treatment-plan communication, billing support, and high-volume front-office operations. Bilingual in Spanish and English with a strong focus on patient service, accuracy, confidentiality, and efficient clinical workflow.

Front Office Coordinator - Family Orthodontics of Annapolis

(2025-12 - 2026-07)

• Welcomed and assisted patients and families while maintaining a professional, patient-centered experience.
• Managed patient checkout, follow-up appointments, and scheduling, rescheduling, and cancellations.
• Coordinated daily schedules with orthodontists and clinical staff to support efficient patient flow.
• Updated patient records, intake forms, and medical histories with accuracy.
• Escorted pediatric patients to clinical treatment areas and provided Spanish-English translation support.
• Tracked retainer and Invisalign lab cases and coordinated follow-up activities.

Dental Office Coordinator - Lakeside Dental - Gaithersburg, MD

(2025-02 - 2025-08)

• Managed and coordinated laboratory cases for dentures, crowns, and other prosthetics.
• Handled high-volume telephone calls and patient email inquiries to support smooth office operations.
• Presented treatment plans and explained recommended procedures clearly and professionally.
• Verified dental insurance benefits and patient eligibility.

Dental Coordinator - Capital Oral & Facial Surgery Center - Washington, DC

(2024-01 - 2025-02)

• Transcribed physician medical notes accurately while maintaining patient confidentiality.
• Prepared and organized patient charts for daily clinical operations.
• Contacted insurance companies to verify benefits, resolve inquiries, and support coverage processes.
• Verified and entered dental procedure codes to maintain accurate documentation.
• Supported surgical procedures and clinical staff while maintaining a sterile environment.
• Created and maintained Excel spreadsheets for reporting and administrative tracking.
• Composed marketing emails for partner dental practices and supported social media marketing.
• Delivered postoperative instructions and confirmed patient understanding of after-care requirements.
• Scheduled appointments according to surgical procedures and assisted with dental billing, claims submission, and payment posting.

Dental Office Coordinator - Advanced Endodontic Associates - Chevy Chase, MD

(2023-09 - 2024-01)

Contract

• Welcomed and checked in patients, scheduled appointments based on dental procedures, collected patient fees, and issued receipts.
• Updated patient charts and maintained clear communication with back-office staff.
• Answered phone calls and general patient questions and received and distributed incoming fax messages.

Medical Receptionist/Assistant - Anne Arundel Dermatology - Bethesda, MD

(2021-10 - 2023-09)

• Updated medical records, transcribed physician notes, assisted patients with forms, and answered questions.
• Managed provider calendars, scheduled appointments, greeted visitors, and supported patient intake.
• Entered and maintained patient data in NextGen and EMA EMR systems.

Executive Assistant / Patient Liaison - Emerson Community Clinic - Washington, DC

(2020-05 - 2021-06)

• Supported daily clinic operations and assisted the CEO with administrative activities.
• Facilitated weekly staff meetings and organized meetings and schedules for multiple staff members.
• Proposed strategies to improve clinic policies and procedures and entered data into the EMR system.
• Supported medical staff with patient vitals and chief complaints and independently handled clinic financial activities and supply purchases.
• Supported patient experience, clinical research coordination, patient preparation, wait-time reduction, and satisfaction monitoring in a high-volume setting.

GED - Capital Guardian Youth Challenge Academy (2012-08 - 2013-01)

Attended - Suitland High School (2011-08 - 2012-06)