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Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Patient Connection Center - Piedmont Healthcare - Atlanta, Ga

(2025-02)

• Scheduled moderately complex imaging tests with patients and/or medical facilities.
• Provide compassion and empathy while maintaining a professional attitude.
• Work with coworkers to complete calls or tasks efficiently.
• Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
• Respond quickly to meet customer needs and resolve problems.
• Provided efficient and courteous service to customers at all times.
• Collaborate with departmental leaders to establish organizational goals, strategic plans, and objectives.

FRONT OFFICE COORDINATOR - Piedmont Healthcare Hawthorne Medical - Watkinsville, Ga

(2022-10 - 2025-02)

• Managed front office employees and maintained front office operations including scheduling appointments and greeting clients.
• Assisted with administrative tasks such as filing, data entry, and managing phone calls.
• Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
• Handled billing inquiries and discrepancies efficiently.
• Verifying insurance through various websites or by phone to get plan information and benefits.
• Handled all insurance referrals promptly with correct diagnosis codes and referral information for approval.
• Worked collaboratively with team members to ensure efficient office workflow.
• Maintaining a HIPPA compliant work environment.
• Assisted in organizing and maintaining office supplies and inventory.
• Prepared reports and presentations for management meetings.
• Resolved billing discrepancies and patient inquiries in a professional and efficient manner.
• Collaborated with healthcare providers to improve coding accuracy and reimbursement.
• Utilized electronic health records software to track patient billing information.
• Managed accounts receivable and communicated with patients regarding payment options.
• Analyzed and reviewed insurance policies for accuracy and compliance.
• Provided customer service and support for insurance policyholders.
• Managed front desk operations, including answering phones, scheduling appointments, and greeting clients.
• Demonstrated excellent communication and interpersonal skills in all interactions with patients and team members.
• Maintained and updated HIPAA policies and procedures.
• Collaborated with IT department to secure sensitive patient information.
• Verified patient information and insurance coverage.
• Communicated with insurance companies to verify coverage.
• Updated patient records with billing information.
• Handled patient inquiries regarding billing issues.
• Utilized scheduling software to coordinate and book appointments for patients undergoing diagnostic testing.
• Collaborated with multidisciplinary team members to ensure timely and accurate scheduling of diagnostic tests.
• Managed patient records and maintained confidentiality of sensitive medical information.
• Provided exceptional customer service by addressing patient inquiries and concerns regarding diagnostic testing, appointments and billing inquiries.
• Collaborated with medical staff to coordinate patient care and provide necessary support.
• Managed patient check-in and check-out processes at a busy medical clinic while maintaining a warm and friendly environment.
• Scheduled appointments and maintained electronic medical records in compliance with HIPAA regulations.
• Assisted in verifying insurance coverage and handling billing inquiries.
• Responded to incoming phone calls and directed inquiries to appropriate staff members.
• Prepared and organized patient charts for daily appointments.
• Managed and coded diagnosis and procedure data using ICD-9 codes in a healthcare setting.
• Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
• Interpreted medical charts and reports to assign appropriate ICD-9 codes.

FRONT OFFICE ASSISTANT - Piedmont Heart Institute - Athens, Ga

(2019-02 - 2020-10)

• Performed data entry and maintained accurate patient information in medical records systems.
• Ensured compliance with all relevant laws and regulations regarding patient confidentiality and record-keeping.
• Processed release of information requests and ensured timely delivery of medical records to authorized individuals.
• Managed patient appointments and scheduling in a fast-paced medical clinic setting.
• Assisted with insurance verification and billing processes.
• Welcomed and checked in patients, providing exceptional customer service.
• Supported medical staff with administrative tasks such as filing and data entry.
• Excellent communication skills with patients, families, and healthcare providers.
• Proficiently handled multi-line phone system, taking messages and transferring calls.
• Maintained patient records and files, ensuring accuracy and confidentiality.

MEDICAL RECEPTIONIST - Lawrenceville Pediatrics - Lawrenceville, Ga

(2004-10 - 2017-11)

MEDICAL RECEPTIONIST - Snellville Pediatrics - Snellville, Ga

(2002-03 - 2004-10)

HIGH SCHOOL DIPLOMA - Meadowcreek High School (1999-05)