Kathleen Chen

Administrative professional with 5+ years of experience in executive support, calendar management, scheduling, and confidential administration. Known for strong organization, discretion, and the ability to keep fast-paced teams running smoothly. Seeking to leverage administrative expertise and technical proficiency to support executive leadership in a dynamic organization.

Private English Teacher - Freelance - Remote

(2024-01)

• Created and managed 50+ individualized lesson plans while tracking client needs, schedules, and follow-up actions.
• Coordinated client communications through email and messaging, confirming plans and maintaining professional correspondence.
• Supported scheduling, documentation, and administrative organization with accuracy and discretion.

Account Assistant II - Stellar Business Management Group - Remote

(2022-01 - 2024-12)

• Managed executive-level email and calendars across multiple time zones; coordinated schedule changes and resolved conflicts on short notice
• Coordinated projects between Account Managers, HR, and cross-functional teams
• Addressed urgent requests and adjusted priorities to support client needs

Head English Teacher - Journeys English Studio - Fukuoka, Japan

(2022-01 - 2024-12)

• Served as the primary support partner to the owner/CEO and senior head teacher, assisting with daily operations, staff coordination, and administrative follow-through.
• Supervised an international team of 5 teachers through weekly meetings, coaching, and periodic observations.
• Managed recruitment and training for 10 new staff members and created training manuals to support onboarding.

Associate of Arts - Business Administration - Brookdale Community College (2012-01 - 2014-12)