Sandy Pierson

Proactive operations professional experienced in managing busy offices, supporting leadership, coordinating vendors and logistics, and building systems that keep teams organized and moving. Highly organized with strong follow-through, clear communication, and a track record of anticipating needs, resolving issues, and documenting repeatable processes.

REALTOR® at Carmody Real Estate (2026 – Present)

• Building experience in residential real estate while developing knowledge of local markets, inventory, and client needs.
• Participate in property tours, open houses, training, and industry events to develop practical real estate experience.
• Utilize CRM and real estate technology to manage contacts, follow-up, scheduling, and business development.

Director of Operations at Forward Living/Keller Williams (2024 – 2026)

• Led daily operations across five high-volume real estate offices, supporting agents, staff, and clients.
• Supervised and mentored administrative teams, overseeing staffing, workflows, performance, and day-to-day operations.
• Managed vendors across facilities, technology, security, and marketing, resolving issues and maintaining service standards.
• Oversaw financial operations, including expense tracking, approvals, and transaction-related processing with accuracy and discretion.
• Partnered with leadership and cross-functional teams to improve systems, workflows, and operational processes.
• Directed marketing, training, events, and office initiatives to support agent productivity, engagement, and business growth.

Director of Agent Services at Forward Living/Keller Williams (2023 – 2024)

• Led onboarding and orientation for new real estate agents, coordinating licensing, board transfers, technology setup, and system training.
• Provided ongoing operational and administrative support to agents, helping resolve questions and navigate systems, policies, and workflows.
• Created and maintained a comprehensive knowledge base covering policies, tools, processes, and workflow documentation.
• Developed monthly training calendars and coordinated programs with internal stakeholders and external vendors.
• Served as a liaison between agents and internal teams to identify needs, resolve issues, and improve the overall agent experience.

Graphic Designer at Freelance & Disney Interactive (2014 – 2022)

• Developed visual assets, marketing campaigns, packaging, digital content, and brand collateral for diverse clients and major Disney franchises.
• Managed multiple concurrent projects from concept through completion, coordinating timelines, priorities, and client communications.
• Collaborated with product managers, developers, and creative teams to deliver high-quality work under tight deadlines.
• Maintained brand standards across web, email, promotional, and print materials while contributing to streamlined design workflows.

Bachelors of Science in Advertising – The Art Institute of CA - San Francisco