Sparkle Gatling

Administrative and executive support professional with 15+ years of experience across executive support, operations, staff supervision, scheduling, records management, customer service, and community-based services. Experienced in managing complex calendars, coordinating travel and events, preparing documents and meeting materials, maintaining confidential records, supporting multiple priorities, and resolving issues independently. Brings strong written and verbal communication, discretion, organization, follow-through, and experience working in fast-paced environments.

Personal Assistant / Executive Support - Karen Watkins Lewis - Bowie, MD

(2021-12)

25 hours/week

• Provide high-level personal and executive support while independently managing competing priorities, appointments, projects, and time-sensitive responsibilities.
• Manage calendars, scheduling changes, communications, documents, follow-up items, and administrative details with strong attention to accuracy.
• Coordinate events, projects, vendors, appointments, and household/business-related logistics from planning through completion.
• Anticipate needs, identify potential scheduling or operational issues, and take appropriate action before they interfere with commitments.
• Handle confidential and sensitive information with discretion; maintain reliable follow-through with vendors and other contacts.

Community Development Specialist - James Sparrow - Bowie, MD

(2021-10)

40 hours/week

• Coordinate documentation, schedules, appointments, individualized service requirements, and day-to-day support activities.
• Collaborate with healthcare professionals, families, and other stakeholders to exchange information and support continuity of services.
• Maintain accurate and confidential records while balancing multiple priorities and complying with established procedures.
• Respond to unexpected and high-pressure situations calmly, communicate changes promptly, and support resolution of service needs.

Personal Assistant / Executive Support - Parents Place - Upper Marlboro, MD

(2018-12 - 2025-02)

40 hours/week

• Managed executive calendars, appointments, meetings, and changing priorities while maintaining organized daily operations.
• Coordinated domestic and international travel, including flights, hotels, transportation, and related logistics.
• Screened and prioritized calls, emails, messages, and requests; prepared reports, agendas, presentations, and meeting materials.
• Coordinated conferences, seminars, corporate events, and team-building activities; maintained organized filing and record systems.
• Supported confidential administrative matters and adapted quickly to urgent schedule and operational changes.

Assistant Manager - DavCo Restaurants - Maryland

(2010-01 - 2018-04)

40 hours/week

• Supervised employees, created staff schedules, assigned work, monitored daily operations, and supported consistent service delivery.
• Trained employees on procedures, safety requirements, and performance expectations; provided day-to-day coaching and support.
• Managed inventory, ordering, cash-handling and financial responsibilities, and other operational priorities.
• Identified operational problems, made timely decisions, and implemented solutions to maintain workflow and customer service.

Home Manager - Total Care Services - Maryland

(2007-07 - 2012-06)

40 hours/week

• Supervised direct-care support staff and coordinated daily residential operations, staffing, and service needs.
• Reviewed documentation for completeness and accuracy and ensured required information was communicated to appropriate staff and stakeholders.
• Used strong written and verbal communication to obtain, document, and relay critical information while protecting confidential records.
• Supported staff accountability, continuity of services, and resolution of day-to-day operational issues.

Active Treatment Specialist - RCM of Washington - Washington, DC

(2004-02 - 2007-03)

40 hours/week

• Maintained confidential client records and administrative documentation and communicated time-sensitive service needs to leadership.
• Provided counseling, behavior management, crisis intervention, and resource coordination in accordance with established procedures.
• Developed goals and resources to support client needs and demonstrated sound judgment in high-pressure situations.

Certified Nursing Assistant - Nursing - VMT Nursing School (2003)

High School Diploma - Bladensburg High School (2001)