Senior Resource Manager at DashSquared (2024-01 – Present)
- Evaluated complex project analytics and resource distribution for AI initiatives, ensuring rigorous alignment with organizational KPIs and strategic goals.
- Orchestrated strategic resource allocation across multiple workstreams, driving a 15% measurable increase in overall project execution efficiency.
- Spearheaded cross-functional collaboration to refine operational workflows, resulting in consistently met deadlines and enhanced team productivity.
- Monitored and optimized technical asset utilization for artificial intelligence projects to maintain lean operations and high-quality deliverables.
- Developed standardized resource management frameworks to streamline communication and support the scalability of high-priority project milestones.
Scheduler III at SimonMed Imaging (2023-01 – 2024-01)
- Orchestrated high-volume patient scheduling for 50+ daily appointments, maintaining a 98% on-time rate and effectively reducing patient wait times by 20%.
- Upheld 100% data integrity within Electronic Health Record (EHR) systems, ensuring total HIPAA compliance and consistent readiness for internal audits.
- Leveraged Webex and advanced internal communication platforms to accelerate staff and patient response times by a measurable 25%.
- Optimized exam preparation protocols to minimize scheduling discrepancies by 30%, significantly increasing overall patient throughput and clinic efficiency.
- Facilitated complex medical triage and provider coordination to ensure seamless transitions between diagnostic imaging procedures and administrative workflows.
Administrative Assistant (SSG) at Administrative Resource Options, Inc (2022-01 – 2023-01)
- Managed comprehensive front-desk operations by facilitating visitor check-ins and directing high-volume multiline telecommunications and digital inquiries with professional tact.
- Partnered with IT and administrative leadership to re-engineer internal workflows, resulting in a 15% reduction in administrative processing times.
- Enforced rigorous adherence to HIPAA regulations and corporate privacy mandates while managing the lifecycle of sensitive confidential documentation.
- Streamlined office resource management and clerical support functions to maintain uninterrupted business operations and enhanced team productivity.
- Leveraged digital office suites and document management tools to ensure data accuracy and improve the efficiency of interdepartmental communications.
Group Home Direct Support Professional at Universal Home Health Care/Wingspan (2020-01 – 2020-12)
- Orchestrated seamless communication between 10+ residents and multidisciplinary healthcare providers, driving a 20% improvement in integrated care coordination.
- Enforced 100% adherence to rigorous health and safety protocols and infectious disease guidelines, successfully maintaining a facility record of zero outbreaks.
- Provided high-quality, person-centered care and advocacy, resulting in a documented 95% resident satisfaction rate and enhanced quality of life.
- Managed detailed clinical documentation and resident status updates to ensure accurate information exchange during critical shift transitions.
- Mitigated operational risks by conducting regular safety audits and environmental assessments in alignment with healthcare regulatory standards.
Operations Support (Temporary) at Long Term Care Group (2019-01 – 2020-01)
- Directed the management of 100+ client accounts, check registers, and financial refunds, implementing verification steps that reduced processing errors by 25%.
- Executed rigorous quality assurance audits on 500+ insurance claims and refund requests, consistently maintaining a 98% accuracy rating for fiscal integrity.
- Optimized complex spreadsheets and relational databases to centralize data, improving record-keeping efficiency and information retrieval speeds by 20%.
- Facilitated high-volume financial data entry and reconciliation tasks, ensuring all transactions aligned with internal auditing standards and operational timelines.
- Collaborated with senior operations staff to identify and resolve account discrepancies, supporting the overall stability of the claims processing department.
Credentialing Specialist (Temporary) at Temporary Agencies (2011-01 – 2018-12)
- Overmanaged the primary source verification and credentialing updates for a network of 200+ healthcare providers, maintaining 100% compliance with stringent regulatory and NCQA standards.
- Orchestrated comprehensive logistics and documentation for 50+ credentialing committee meetings, implementing structured agendas that improved meeting efficiency by 15%.
- Spearheaded communication protocols between clinical staff and hospital administration, resulting in a 20% reduction in inquiry response times and streamlined provider onboarding.
- Audited and maintained highly sensitive provider files and databases to ensure data integrity and continuous audit readiness for state and federal evaluations.
- Facilitated the timely submission of enrollment applications and renewals, minimizing lapses in provider eligibility and ensuring uninterrupted revenue cycle operations.
