Katina Mack

Motivated and dependable professional seeking an entry-level remote customer service opportunity. Brings strong communication, active listening, teamwork, organization, problem-solving, and attention-to-detail skills developed through military service, education, and community-based experience. Comfortable following procedures, learning new systems, handling responsibilities independently, and remaining professional in fast-paced situations.

Eager to learn company processes and provide dependable support to customers and team members.

Soldier - U.S. Army - Fort Jackson, SC

(2018-01 - 2018-12)

• Worked effectively as part of a team to accomplish assignments under strict deadlines and standards.
• Followed established procedures, orders, and instructions with professionalism and accountability.
• Maintained composure and professionalism during stressful and challenging situations.
• Developed strong communication, teamwork, discipline, and time-management skills.
• Demonstrated the ability to learn new skills quickly and adapt to changing requirements.
• Received training related to safety, awareness, responsibility, and equipment accountability.

Youth Program Assistant - West CDC - Colorado Springs, CO

(2019-01 - 2019-12)

• Communicated with youth, parents, coworkers, and supervisors in a professional manner.
• Used active listening, patience, and good judgment when addressing concerns.
• Maintained documentation and communicated updates to parents and supervisors.
• Assisted with conflict resolution and behavior redirection.
• Worked cooperatively with others while maintaining responsibility for assigned duties.

Warehouse Associate - Amazon

(2021-01 - 2022-12)

• Used computer and scanning systems to process and track orders.
• Entered and maintained accurate information related to shipments and workflow.
• Followed company procedures and productivity standards in a high-volume environment.
• Identified issues and communicated concerns to management.
• Demonstrated reliability, accuracy, and attention to detail.

Warehouse Associate - Amazon

(2024-01 - 2024-12)

Cashier / Team Lead - Dunkin' Donuts

(2016-01 - 2018-12)

• Communicated with customers and coworkers in a fast-paced environment.
• Answered questions and assisted customers with their needs.
• Processed transactions accurately and maintained attention to detail.
• Helped train new team members and supported daily operations.
• Maintained professionalism while handling multiple responsibilities.

Customer-Facing Delivery Associate - Amazon Flex

(2022-01)

• Demonstrated reliability, independent work habits, time management, and professional communication.
• Used mobile applications and digital tools to manage assignments and provide updates.

Driver — Order Support - Walmart Spark

(2021-01)

• Followed customer instructions, managed digital orders, and communicated regarding order status.
• Maintained accuracy while managing multiple responsibilities and deadlines.

Phlebotomy Training Specialist - Palos Heights, IL (2024-01 - 2024-12)

High School Diploma - Rich East High School (2016-01 - 2016-12)