Katrina Minor

Certified Pharmacy Technician (CPhT) with over 10 years of experience in managed care and retail pharmacy environments. Experienced in prescription processing, insurance claim resolution, Medicare Part D, Medicaid, and third-party payer coordination. Strong background in patient communication, Pharmacy Benefit Management (PBM) services, medication access support, and high-volume call center operations.

Demonstrated ability to resolve complex insurance issues, maintain accurate patient records, and provide exceptional customer service while ensuring compliance with HIPAA regulations. Proficient in Microsoft Office Suite and recognized for accuracy, attention to detail, and effective communication.

Pharmacy Technician - Baptist Memorial Health Care - Memphis, TN

(2023-09 - 2025-10)

• Prepared unit-dose medications, outpatient prescriptions, and intravenous admixtures under pharmacist supervision.
• Assisted pharmacists with medication dispensing, prescription fulfillment, and pharmaceutical distribution activities.
• Restocked, monitored, and maintained Omnicell automated dispensing cabinets throughout the hospital.
• Delivered medications and pharmaceutical supplies to nursing units and patient care areas while meeting established turnaround times.
• Conducted medication returns processing, expired medication removal, and inventory reconciliation activities.
• Troubleshoot Medicaid, Medicare Part D, and third-party insurance claim rejections to improve patient access to medications.
• Collected patients and provider information for Medicare Part D evaluations.
• Submitted authorization requests to Medicare Advantage plans, Part D plans, and other payers, expediting patient access to care.

Pharmacy Technician - Humana/ Enclara Pharmacia - Memphis, TN

(2017-07 - 2023-09)

Humana uses PBM services to help people get medicines at lower prices and make pharmacy billing easier to handle. Choose which medicines you can get, try to get lower prices from drug companies, and take care of pharmacy payments. Offers health insurance plans like Medicare and PBM systems to help make medicines cheaper and easier to manage for customers.

• Processed prescription orders, refill requests, and transferred prescriptions for pharmacist review and dispensing.
• Entered patient admissions, transfers, discharges, and demographic updates into ProWebX pharmacy management systems.
• Maintain accurate patient medication profiles, prescription records, and pharmacy documentation.
• Communicated effectively with patients, nurses, physicians, pharmacists, and hospice staff regarding medication-related inquiries and service requests.
• Coordinated medication delivery services and assisted with prescription clarification to ensure timely patient care.
• Identified barriers to adherence and implemented solutions to improve patient outcomes.
• Provided clear guidance to patients regarding medication usage and benefits.

Pharmacy Technician - Walgreens - Memphis, TN

(2013-05 - 2017-07)

• Supported pharmacists in daily pharmacy operations and prescription processing.
• Entered and verified prescription information with a high level of accuracy.
• Retrieved, counted, labeled, and prepared medications for dispensing.
• Processed third-party insurance claims and resolved billing rejections and coverage issues.
• Assisted patients with prescription-related inquiries and referred clinical concerns to pharmacists.
• Managed high-volume incoming phone calls while delivering exceptional customer service.
• Troubleshoot Medicaid, Medicare Part D, and third-party insurance claim rejections to improve patient access to medications.
• Collected patients and provider information for Medicare Part D evaluations.
• Submitted authorization requests to Medicare Advantage plans, Part D plans, and other payers, expediting patient access to care.