Kay Francis

Motivated professional with nearly 3 years of experience in caregiving, shift leadership, and customer service. Skilled in compassionate care, team leadership, cash handling, and conflict resolution. Seeking roles as a cashier, customer service representative, or caregiver to deliver excellent service and support to clients and customers. Authorized to work in the US for any employer

Customer Service Representative at TTC (2025-03 – 2025-12)

• Assisted customers with inquiries and provided information about services
• Resolved customer complaints in a professional and timely manner
• Processed transactions and handled payments accurately
• Maintained a positive and helpful attitude during all customer interactions
• Documented customer feedback and reported issues to management

Caregiver at L & D Care (2024-09 – 2025-02)

• Assisted clients with daily living activities such as bathing, dressing, and grooming
• Monitored and recorded clients' health conditions and reported changes to supervisors
• Provided companionship and emotional support to clients
• Helped with meal preparation and feeding as needed
• Maintained a clean and safe environment for clients

Shift Leader at Wingstop (2022-03 – 2024-07)

• Supervised team members during shifts to ensure smooth operations
• Assisted customers with orders and resolved any issues promptly
• Trained new employees on company policies and procedures
• Managed cash register and handled customer payments accurately
• Maintained cleanliness and organization of the restaurant

Diploma – Comeaux High School